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Per Diem Cafe Manager

2 months ago

New Haven, United States Lifebridge Community Services Full time
Job DescriptionJob Description

About Us

We believe our team members, clients, and community matter.

Celebrating over 170 years of service, LifeBridge is a leading non-profit behavioral health organization supporting adults,children, and adolescents. Our clients benefit from a team of dedicated practitioners who are diverse, empathetic, warm, experienced, and effective. LifeBridge provides nutritional meals to older adults in the greater New Haven area through our Meals on Wheels program. Our meals on wheels program has a significant impact on the health and well being of seniors in this community. We ensure that all our programs and services are offered through the lens of sensitivity to those lived experiences, and policies, procedures, and spaces are developed with the goal of helping staff and patients feel physically and psychologically safe.


The Café Manager must ensure that the highest standards of food safety are consistently adhered to, and handle multiple daily tasks in an accurate and timely manner. The Café Manager must interact effectively with the program participants and the volunteers who help support the success of the Cafes. This position may have to work at different locations.

Major Responsibilities:

  1. 1. Customer Service

  1. Supervise the daily ordering, serving, and clean-up of meals in an accurate and timely manner
  2. Maintain a meal reservation system in accordance with program rules and regulations and assist in enrolling new program participants
  3. Consistently interact with all program participants in a courteous and respectful manner to ensure their confidence and trust in the FSE Program and the Agency
  4. Review all program participant requests and determine the appropriate action
  5. Handle all program participant complaints promptly
  6. Report any identified social or health needs to the Food Service Operations Manager

  1. 2. Volunteers

  1. Oversee and supervise the daily activities of onsite volunteers
  2. Develop and maintain effective working relationships with all volunteers, and create and maintain a respectful and productive work environment that engages all volunteers in such a way that they remain committed to the program
  3. Assist in recruiting and identifying potential volunteers

  1. 3. Money and Data Management

  1. Accurately record and account for all donations and monies received onsite and forward them on a daily basis to the LifeBridge Community Services Billing Specialist in accordance with the policy and procedure manual
  2. Accurately maintain required daily attendance, meal temperature and meal evaluations records and forward them on a weekly basis to the LifeBridge Community Services Billing Specialist

  1. 4. Compliance

  1. Be knowledgeable of and consistently adhere to all policy and procedure guidelines in the Café Manager’s Manual
  2. Consistently adhere to all federal and state mandated regulations to ensure food safety

  1. 5. Other

  1. Attend quarterly meetings as required.
  2. Participate in ongoing job-related training as requested.
  3. Recommend improvements that impact efficiency and/or cost savings, and implement them as directed. Perform other duties as assigned.

Education and Experience Required:

  • Ability to interact with a diverse population, especially with the elderly
  • High School graduate or equivalent
  • Clean criminal history
  • Effective communication skills with the ability to read, write and speak English fluently, bilingual is a plus.
  • Present with a neat, clean and professional appearance.
  • Experience in food handling, food preparation and food serving, elderly nutrition and/or similar work experience is a plus
  • Be able to travel as needed to cover at any Meal Site.