Cafe Server

The Historic New Orleans Collection (THNOC) is a museum, research center, and publisher dedicated to the study and preservation of the history and culture of New Orleans and the Gulf South region. The Collection is currently accepting resumes for the position of Cafe Server for the Café at the Collection. This position starts at $17.00/hour.

Located within the historic Brulatour courtyard at 520 Royal Street, The Café offers both indoor and outdoor seating serving coffee, pastries, salads, wraps, and more. The Café Server is responsible for ensuring all guests have an exceptional experience while at THNOC’s Cafe. This position requires excellent verbal communication skills and the ability to adapt to the needs of our many diverse guests, employees, and visitors of the French Quarter. This position is responsible for conducting cafe sales on the POS System. This position is also responsible for the maintenance of the cafe and ensuring the cafe is orderly, attractive, and welcoming.

The ideal candidate should have a minimum of one year of food service or enrollment in a culinary arts program, including experience in using a POS system. The successful candidate shall possess exceptional customer service and communication skills and an ability to resolve problems while working under minimal supervision. This position regularly moves products up to 25 pounds to 50 pounds.

This is a full-time position. The work hours are 9 a.m. to 5 p.m. The candidate must be flexible with his/her work schedule for the purpose of supporting THNOC events and meetings. The Collection offers a competitive salary and a dynamic, educational culture and a comprehensive benefits package which includes paid parking in the French Quarter.

The Historic New Orleans Collection offers the following benefits:

• Competitive salary
• Medical, dental and vision insurance for employees and dependents (children and opposite or same sex spouse/domestic partners). Medical insurance includes treatment for gender dysphoria.
• Life, long term disability, and AD&D insurance
• Employee Assistance Program
• Flexible Spending Account
• Professional development and tuition assistance
• Paid parental leave
• Paid time off and 12 paid holidays per year
• Gym membership
• Paid parking
• Work/life balance
• Opportunity to work in the iconic French Quarter of New Orleans with passionate, engaged, and respectful colleagues

The Historic New Orleans Collection centers diversity, equity, accessibility, and inclusion at the core of everything we do. We are committed to becoming a more diverse and inclusive workplace, an organization that epitomizes the best practices in our field, and a community institution that truly reflects and supports our visitors, our neighbors, and our home. To that end, we actively encourage and welcome applications from members of underrepresented and marginalized groups. We are committed to employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or expression, Veteran status or any other characteristic protected by law.

Position: Café Server

Manager: General Manager of Retail

Department: Cafe

Status: Non-Exempt

Date Updated: January 2024

F/T, various days

Job Summary:

The Café Server is responsible for ensuring all guests have an exceptional experience while at THNOC’s Cafe. This position requires excellent verbal communication skills and the ability to adapt to the needs of our many diverse guests, employees, and visitors of the French Quarter. This position is responsible for conducting cafe sales on the POS System. This position is also responsible for the maintenance of the cafe and ensuring the cafe is orderly, attractive, and welcoming. The Café Server ensures that the food service operation enhances the quality of the Museum’s visitor experience by providing efficient and friendly customer service, and consistently presenting a professional approach to the overall food and beverage service operations. The Café Server is critical to minimizing product loss. The Café Server may also assist in receiving, inventory management, and social media support as needed. This position may occasionally assist with special events.

Essential Duties and Responsibilities:

The below duties and responsibilities are essential core functions of this position. Other duties may be assigned as needed.

• Provide exceptional customer service to all guests. Greet each customer as they enter the Cafe, be available to customers and answer their questions, and thank visitors and customers as they are leaving.
• Ensures compliance with all health and safety standards.
• Expediently and courteously process sales by accurately handling money & credit cards, entering sales into the POS system and reconciling the end of day money and reports.
• Timely communicate to the Manager out of stock/low stock items.
• Keep available merchandise stocked. Restock as needed.
• Assist in maintaining cafe cleanliness. Straighten, organize, and clean the Cafe as needed. Report burned out lights and other physical plant issues to Management.
• Open and close the Cafe at published hours to ensure smooth operation and a high level of customer service.
• Assist with physical inventory accuracy throughout the year.
• Assist with projects and tasks relative to the improvement of the Cafe.
• Work in the Cafe during on-site events and/or assist with sales at off-site THNOC events.
• Position may include purchasing responsibilities, operating the POS systems to perform administrative tasks, reports, customer entry, inventory database, sales records, e-commerce and shipping as needed.

Job Qualifications:

Below are the minimum requirements necessary for this position.

Education:

• High School diploma or GED equivalent

Experience:

• A minimum of one year of food service experience, including opening and closing a cafe

Knowledge, Skills, and Abilities:

• Exceptional customer service and communication skills
• Maintains basic knowledge of POS system, food preparation techniques, and use of all related equipment.
• Ability to resolve problems and make decisions independently
• Ability to learn and retain product and THNOC information
• Ability to follow procedures and carry out instructions from Management
• Ability to serve alcoholic beverages
• Knowledge of purchasing and inventory management
• Ability to work in a team-orientated, fast-paced environment
• Demonstrated initiative, thoroughness, and accuracy
• Punctuality, reliability and flexibility to an evolving work environment
• Professional demeanor and appearance

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to remain in a stationary position, move throughout the properties and in other settings, operate a computer and other office machinery, ascend/descend and traverse heights and low levels, position self to work at work station and in small areas, and monitor the movement of or personally move objects to low, medium and/or high levels. Regularly move objects of up to 25 pounds and occasionally up to 50 pounds. This position consistently communicates with customers and others and observes, inspects, and assesses inventory and sales documents/information.