Manager, Fraud Operations

1 month ago

Los Angeles, United States Premier America Credit Union Full time
Job DescriptionJob DescriptionDescription:

At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family


Overview:

The Manager, Fraud Operations is responsible for the daily oversight and management of the Fraud Operations team, and initial risk mitigation processes for fraud prevention and detection. The Manager, Fraud Operations performs direct supervisory duties of department staff, and coordinates staff for coverage in all related areas. Responsible for supporting the team and ensuring timely execution of all fraud transaction monitoring functions. The Manager, Fraud Operations will work closely with all lines of business and the Director but must be able to make independent assessments and judgment calls.

What You Will Do:

  • Models, recognizes and rewards the behaviors that align with Premier America's Core Values
  • Manage and oversee the daily review, assignment, and disposition of all alerts, or new fraud referrals, that may be generated by the Credit Union’s transaction monitoring and/or screening systems(s), member’s or Team Members.
  • Oversee, manage, train, and provide subject matter expertise in fraudulent and suspicious activity related to Deposit Fraud, Check Fraud, Online Account Takeover, Kiting, Elder Financial Exploitation, ACH Fraud, Identity Theft, Wire fraud etc.
  • Prepare monthly and quarterly Fraud metrics and Key Risk Indicator reports.
  • Prepare monthly budget for the Fraud Operations team.
  • Assist in special projects and tasks for the department as directed.
  • Assist with keeping procedures up to date with changes to the fraud detection software and evolving fraud threats.
  • The position performs duties specific to the position and other functions as assigned by management.
Requirements:

What We Are Looking For:

  • Minimum of 10 years of experience of risk management, fraud investigation, fraud prevention, FinCEN/SAR processing, fraud alert decisioning, financial services, operations, audits, or any equivalent combination of financial industry experience.
  • Minimum of 10 years of experience in financial crimes, fraud risk management, fraud investigations, fraud alert decisioning or FinCEN/SAR processing.
  • Minimum of 4 years as a team lead or other leadership role managing daily assignments, tasks, and people.
  • A college degree and/or a professional certificate - CFE (Certified Fraud Examiner), CFCI or other related industry certification required.
  • Subject matter expertise in fraudulent and suspicious activity related to Deposit Fraud, Check Fraud, Online Account Takeover, Kiting, Elder Financial Exploitation, ACH Fraud, Identity Theft, Wire fraud etc.
  • Ability to make judgmental decisions based on the data reviewed from alert and core system
  • Advanced knowledge of Uniform Commercial Code (UCC) and other state and federal regulations pertaining to check fraud and check processing
  • Excellent verbal and written communication skills
  • Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk management.
  • Proficiency in Microsoft Word, Excel, and PowerPoint with strong analytical skills
  • Proficiency in internet research and other research tools
  • Excellent time management skills
  • Enthusiastic, self-motivated and effective, with ability to work independently and as part of a team ‘
  • Ability to prioritize multiple assignments and to meet required timelines
  • Detail oriented with excellent research, organizational, and problem-solving skills
  • Ability to multi-task while maintaining high degree of accuracy
  • Ability to maintain a high level of confidentiality and professionalism
  • Experience with Verafin transaction monitoring system a plus

Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

Equal Opportunity Employer – Veterans / Disabled

Drug-free Workplace


Pay Grade Info:

The base pay range for this position is: $90k-113k annually


Perks Important to You:

Our Team Members enjoy the following rewards and benefits:

  • · Competitive pay
  • · Subsidized health care including medical, dental and vision
  • · FSA and HSA
  • · Company-Paid Life and A&D insurance
  • · Discounts on loans (must be a member)
  • · Paid Vacation, Holiday, and Sick time
  • · 401k Retirement Saving Plan with a 6% safe harbor employer match
  • · Educational Assistance Program and more

About Us:

Founded in 1957, Premier America is one of the nation’s largest credit unions, with over 100,000 members and more than $3 billion in assets. But more importantly, we are ever mindful of one crucial fact: we exist to serve the needs of all members - the owners of Premier America. With a large retail branch network, access to over 30,000+ surcharge-free ATMs; and the Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas.


Credit unions, such as Premier America, have a rich history evolving from the idea that people working together can create better financial solutions, especially when as owners, members have a vested interest in their collective success. Whether offering higher savings rates and affordable mortgage options, loans for unexpected emergencies or financial counseling during difficult times, credit unions have always made a meaningful difference in the lives of members.

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