Manager of Strategy and Operations, Safety and Trust

2 weeks ago


Los Angeles, California, United States Whatnot Full time

Position Overview: The Manager of Strategy and Operations, Safety and Trust at Whatnot is pivotal in ensuring that our platform's offerings are utilized in a secure and responsible manner. This role requires collaboration with various teams, including legal, analytics, product, and operations, to formulate and execute policies that safeguard our community of buyers and sellers.

Key Responsibilities:

  • Designing and executing processes related to Trust and Safety.
  • Conducting thorough investigations into reports of fraud, abuse, and other misconduct within the marketplace, implementing appropriate corrective measures.
  • Partnering with legal, compliance, operations, and product teams to create and enforce risk management strategies.
  • Keeping abreast of industry trends in trust and safety, adjusting company policies as necessary.
  • Providing training and guidance to team members on trust and safety protocols.
  • Preparing comprehensive reports and presentations for senior management and stakeholders regarding trust and safety initiatives.

Qualifications:

  • Bachelor's degree.
  • A minimum of 5 years of experience in roles related to trust and safety, legal, compliance, or security.
  • Demonstrated leadership and communication skills, with a strong ability to manage projects effectively.
  • Exceptional problem-solving and analytical skills, capable of navigating complex situations swiftly.
  • Experience in risk management and investigations, with a proven track record of handling sensitive information.
  • Familiarity with current trends in trust and safety, with the ability to adapt policies accordingly.
  • Proficient in relevant technologies and tools, including data analysis and reporting software.

About Whatnot: Whatnot is a leading livestream shopping platform in the U.S., dedicated to revolutionizing the e-commerce landscape by merging community engagement with shopping and entertainment. We are committed to fostering a diverse and inclusive workplace, valuing the unique experiences and skills of our team members.



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