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Technical Account Manager

4 months ago

Frisco, United States TeamLogic IT, Frisco, TX Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Free food & snacks
  • Health insurance
  • Paid time off
  • Profit sharing
  • Vision insurance

Company Overview
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing, creating an environment thats fast-paced and dynamic. You will be part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Summary
The Technical Account Manager is a key position on the TeamLogic IT team and supports our corporate objective of growing market penetration and customers. The Technical Account Manager will be responsible for cultivating and maintaining long-lasting relationships with our clients, ensuring their satisfaction, and driving revenue growth. The ideal candidate will possess a deep understanding of the IT and cybersecurity industries, along with exceptional communication and problem-solving skills.

Responsibilities:
  • Develop and maintain strong relationships with existing clients, ensuring their needs are met and expectations exceeded.
  • Proactively identify opportunities for account growth and expansion, offering customized solutions that align with clients' IT and business objectives.
  • Collaborate with internal teams, including sales, technical support, and project management, to ensure seamless delivery of our services.
  • Conduct regular client meetings and reviews to assess satisfaction, address concerns, and provide updates on new offerings and service improvements, i.e. QBRs, satisfaction reviews, etc.
  • Monitor and analyze account performance metrics, implementing strategies to maximize client retention and revenue generation.
  • Stay informed on the latest industry trends, technologies, and best practices to provide valuable insights and recommendations to clients.
  • Participate in networking events, trade shows, and conferences to build brand awareness and generate new business leads.
  • Shepard new clients from prospects to onboarded clients by monitoring and advising accountability on implementation and documentation.
  • Update client and prospect records in relevant systems.
Knowledge, Skills, & Requirements:
  • 3+ years of experience in account management, preferably in the IT or MSSP industry.
  • Proven track record of meeting or exceeding sales targets and driving client satisfaction.
  • Strong understanding of IT infrastructure, cloud services, cybersecurity, and other managed services offerings.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and internal teams.
  • Outstanding problem-solving and negotiation skills, with a customer-centric approach to resolving issues.
  • Great organizational skills and self-management abilities that do not require micro-management or constant accountability.
  • Self-motivated and results-driven, with a passion for continuous learning and staying current on industry trends.
  • Ability and willingness to travel occasionally for client meetings, trade shows, and other events.
  • A humble attitude that looks to learn, serve, and support the team first in execution of your responsibilities.
  • Bachelor's degree in Business, IT, or a related field is ideal, but not necessarily required deep knowledge and experience often makes up for a degree.
  • Familiarity with Autotask a plus.
Expectations:
  • Represent the company professionally at all times (online and offline), demonstrating a commitment to exceptional customer service and industry expertise.
  • Consistently achieve or exceed assigned revenue targets and client retention goals.
  • Maintain a high level of client satisfaction through effective communication, timely issue resolution, and proactive account management.
  • Continuously seek opportunities to expand the company's client base and identify potential cross-selling and upselling opportunities.
  • Collaborate effectively with internal teams to ensure the successful delivery of MSP services, leading to long-term client relationships.

We look forward to hearing from driven professionals with a passion for helping businesses thrive through innovative IT solutions. If this is you, apply now and join TeamLogic IT.