Account Manager
2 weeks ago
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
As an Account Manager, you will have enterprise-wide responsibility for ensuring the quality delivery and maintenance support of all products and services to assigned clients. You will manage and develop operational relationships, driving client satisfaction with service delivery. Your role as the primary contact for client operational issues will impact client satisfaction, revenue growth, and new client potential based on positive references.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.
Certificates/Security Clearances/Other
What you will need to have:
Five or more years of experience in banking/financial technology
Five or more years of experience in the banking industry
Three or more years of customer service experience
Strong PC skills, especially with MS Office applications
Excellent written and verbal communication skills
What would be great to have:
Project Management experience
Knowledge of our systems
Bachelor's degree
Additional Qualifications/Responsibilities
What you will do:
Ensure timely and accurate implementation of client projects.
Enhance client relationships and retention.
Meet or exceed targeted goals of client satisfaction.
Proactively prevent and resolve enterprise problems.
Collaborate with the Relationship Manager in Account Planning
Develop and manage operational and technical relationships with clients.
Function as the primary point of contact for issue resolution and escalation.
Drive client satisfaction through feedback and performance improvements.
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