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Director of Managed Services

1 month ago

Washington, United States AINS LLC DBA OPEXUS Full time
Job DescriptionJob Description


The Director of Managed Services develops and delivers customer engagements that improve business outcomes for agencies and drives expansion for OPEXUS through tailored programs, high-caliber teams and replicable frameworks. Responsible for collaborating on go-to-market positioning and pricing, managing dedicated delivery talent, owning a P&L and reporting project-level and portfolio performance, this leader is highly energized and motivated to expand both operations and offerings. With $6M in reoccurring services business, Managed Services produces offerings that serve as entry points for new business, as well as pull-through product and service expansion in existing accounts across all markets, Federal, Canada and State, Local & Education.

Reporting to the Chief Customer Officer, the Director of Managed Services is highly collaborative among peer leadership, colleagues, partners, and customers to achieve financial and customer-satisfaction targets.

Location: Washington, DC with Hybrid Telework Available

General Roles & Responsibilities:

  • Own business unit responsible for high-impact customer engagements, expansion identification and performance measurement
  • Cultivate & manage a high-caliber delivery team, including hiring and talent management, quality oversight, skills matrixing and training & development
  • Provide reporting and analysis that supports the business objectives of the Managed Services organization in alignment with corporate priorities
  • Identify talent, develop team members through performance feedback, manage to data-driven outcomes, and professional growth expectations
  • Build out new practice areas and offerings with end-to-end framework of go-to-market, delivery and performance measurement
  • Serve as subject matter expert on Managed Services operations in Sales process, internal and external event participation and partner engagements
  • Drive a culture of continuous improvement where lessons learned are shared and refinements are applied to future operations
  • Collaborate with internal teams and external stakeholders, such as partners, vendors
  • Live OPEXUS core values and foster an inclusive culture by promoting diversity of thought internally and externally, while modeling smart and healthy leadership practices
  • Mentor new and junior employees to cultivate employee experience and growth opportunities

Required Skills and Experience:

  • 7+ years of progressive operations and leadership experience
  • Understanding of professional services operations and reporting best practices
  • Knowledge of SaaS technology practices preferred
  • Proven collaborative leader and company-culture champion
  • Must commit to a hybrid-office setting and be in the office a minimum of two days per week
  • Ability to develop, maintain, and strengthen relationships with stakeholders
  • Can plan strategic initiatives and execute tactics while meeting deadlines

Education: 4-year bachelor’s degree

About OPEXUS

Get government unstuck with OPEXUS. We believe the professionals who keep democracy running expect and deserve exceptional technology experiences. With more than 30 years of experience supporting public institutions, OPEXUS is the leader in FedRAMP-certified government process management software, bringing operational excellence to governments’ middle office so agencies can focus on the critical work of mission delivery.

Our customers and employees share the desire to make a positive impact on society and leave a legacy. Our location in the heart of Washington, D.C. enables our team to work hand-in-hand with our customer community to deliver built-for-government software applications that users love.

If you are a talented, entrepreneurial candidate with an interest in driving growth, then we want to talk with you. We offer countless opportunities for our employees to stretch and take on new challenges in their careers.

OPEXUS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.