Deputy Director of Visitor Services

6 days ago


Washington, United States Architect of the Capitol Full time
About the Role

We are seeking a highly experienced and skilled professional to join our team as a Deputy Director of Visitor Services at the Architect of the Capitol. As a key member of our leadership team, you will be responsible for overseeing the development and implementation of visitor experience strategies that enhance the overall quality of our services.

Key Responsibilities
  • Lead Visitor Experience Team: Manage a team of professionals responsible for delivering exceptional visitor experiences, including tour operations, wayfinding, and customer service.
  • Develop Strategic Plans: Collaborate with cross-functional teams to develop and implement strategic plans that align with the organization's goals and objectives.
  • Improve Operational Efficiency: Analyze and improve operational processes to increase efficiency, reduce costs, and enhance visitor satisfaction.
  • Build Partnerships: Foster strong relationships with internal and external stakeholders, including Members of Congress, congressional staff, and external partners.
  • Stay Ahead of Industry Trends: Stay up-to-date with industry trends and best practices to ensure our visitor experience remains competitive and innovative.
Requirements
  • Senior-Level Experience: Minimum 5 years of senior-level experience in a related field, preferably in a leadership or management role.
  • Strategic Thinking: Proven ability to think strategically and develop plans that align with organizational goals.
  • Leadership Skills: Excellent leadership and management skills, with the ability to motivate and inspire a team.
  • Communication Skills: Strong communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
  • Industry Knowledge: In-depth knowledge of the visitor experience industry, including trends, best practices, and emerging technologies.
What We Offer

As a Deputy Director of Visitor Services at the Architect of the Capitol, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional visitor experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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