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Human Centered Design Consultant

4 months ago

Washington, United States Technical Assent Full time
Job DescriptionJob Description

Position Title: Human Centered Design Consultant

Position Type: Full-time (W-2)

Salary: Competitive

Company Description:

Technical Assent is passionate about services in government, business, and not-for-profit. We design exceptional service experiences, engineer them to be robust, and deliver real capability and business outcomes for our clients. You will be working on government programs that have strategic importance to our clients. Your team will work IN and ON the client's core mission- helping them deliver their services day-to-day while simultaneously looking for opportunities to improve. Our work is Driven by Evidence, Grounded in Understanding, and Focused on Impact.

Our consultants combine the creative and pragmatic to deliver the results that matter most to our clients. We see beauty when art and science come together. We seek self-starters, people who are confident in tackling challenges independently and bringing this to high-performing teams. We continually seek feedback from our customers and employees, looking for opportunities to grow. As a small company, our employees have an essential voice in shaping our culture. You help grow our culture and, in turn, grow from the experience.

Job Description:

As a consultant supporting Federal government clients, you will work as part of an innovative team to research, prepare, and deliver high-quality solutions. You will be trusted to complete tasks independently, begin leading others in completing tasks, and contribute to the overall team effort to solve challenging problems for the benefit of our customers.

The successful candidate will have the ability to:

  • Execute customer research/stakeholder interviews, market research, data analysis, HCD workshopping, co-creation workshop facilitation, concept generation, ongoing multimedia storytelling, and transformation design sprints.
  • Analyze objective research data sets to focus on potential gaps and then design, plan, lead, and execute human-centered research and design sprint teams to test hypotheses, uncover latent needs, insights, and constraints.
  • Utilize a diverse range of best practice research methodologies for all phases of HCD research. Examples may include: in-context observations, ethnographic interviews, surveys, analogous research, data analytics, usability evaluations, workshops, etc.
  • Create client-ready deliverables from conception to presentation
  • Coordinate with project leadership on direction and progress of project activities
  • Work in a team environment, being open to others ideas and working collaboratively to produce well-rounded solutions/deliverables
  • Be flexible as project scope evolves
  • Elevate risks to Team Leads
  • Be a strong critical thinker who sees the big picture while staying delivery-driven
  • Be a self-starter who is detail-oriented, takes an active approach to tackling assignments, and is comfortable giving and receiving feedback
  • Strong interpersonal communication skills and the ability to clearly and effectively communicate in written and presentation form

Minimum Qualifications:

  • Bachelor's degree
  • 3+ years of experience with human centered design and/or design thinking, employee experience, customer experience, and/or service design
  • Curious and open-minded approach to work
  • Thrive in a continuous Build-Measure-Learn cycle
  • Engage with technology—with comfort and ease (PowerPoint, Word, Excel, Teams, Monday, Slack, etc.)
  • Excellent verbal and written communication skills
  • Ability to obtain and maintain a Public Trust security clearance

Preferred Qualifications:

  • Certification in Human-Centered Design, design thinking, and/or service design background
  • Experience consulting for the Federal government

Job Location and Travel Expectations:

  • This position is remote. Some travel (