Director of Customer Success
1 week ago
We are seeking a dynamic and experienced Director of Customer Success to join our team. As a leader in the digital health space, we're looking for someone who can scale our SaaS operations while maintaining a laser focus on customer satisfaction. This role is perfect for a leader who thrives in a fast-paced environment and is passionate about driving excellence in customer delivery.
Key Responsibilities:
- Develop and execute customer success strategies that ensure customer satisfaction, retention, and growth.
- Lead and scale the customer success team, providing guidance, and mentorship to achieve exceptional performance.
- Drive the implementation of data-driven approaches to track and enhance customer experiences.
- Collaborate with cross-functional teams (Sales, Marketing, Product Development) to align customer success initiatives with company goals.
- Establish and refine customer success metrics and KPIs to measure performance and identify areas for improvement.
- Engage with key customers to understand their needs and ensure our services exceed their expectations.
- Foster a culture of continuous improvement, encouraging innovation and efficiency in customer service delivery.
- Conduct regular reviews of customer feedback, market trends, and competitive insights to inform strategy adjustments.
- Represent the voice of the customer internally, providing insights to the product team for future enhancements.
Requirements
- Bachelor's degree in Business, Marketing, or related field. A Master’s degree is a plus.
- Minimum 5 years of experience in customer success or account management in SaaS companies, with a proven track record of scaling customer success functions.
- Strong leadership skills with the ability to motivate and guide a team.
- Excellent communication and interpersonal skills, with a talent for building strong customer relationships.
- Data-driven mindset with experience in utilizing metrics and analytics to guide strategies.
- Demonstrated ability in driving customer retention and growth.
- Deep understanding of customer success best practices and the digital health market.
- Agile and adaptable to changing environments, with the ability to manage multiple priorities effectively.
Benefits
Health, Vision and Dental
-
Director of Customer Success
Found in: beBee S US - 2 weeks ago
Dallas, United States Canary Technologies, Co Full timeThe Director of Customer Success is a key leadership role responsible for overseeing a team of SMB Customer Success Managers focused on customer onboarding, product adoption, and client satisfaction.Responsibilities Lead and scale a team of SMB Customer Success Managers, ensuring they have the skills, tools, and support to thrive.Drive Customer Success...
-
Director of Customer Success
Found in: beBee jobs US - 2 weeks ago
Dallas, Texas, United States Canary Technologies, Co Full timeThe Director of Customer Success is a key leadership role responsible for overseeing a team of SMB Customer Success Managers focused on customer onboarding, product adoption, and client satisfaction.Responsibilities Lead and scale a team of SMB Customer Success Managers, ensuring they have the skills, tools, and support to thrive.Drive Customer Success...
-
Director of Customer Success
Found in: Resume Library US A2 - 1 week ago
Dallas, Texas, United States Steer Health Full timeWe are seeking a dynamic and experienced Director of Customer Success to join our team. As a leader in the digital health space, we're looking for someone who can scale our SaaS operations while maintaining a laser focus on customer satisfaction. This role is perfect for a leader who thrives in a fast-paced environment and is passionate about driving...
-
Customer Success Representative
4 days ago
Dallas, United States Zion Capital Full timeJob DescriptionJob DescriptionThe Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of...
-
Customer Success Manager
1 week ago
Dallas, United States Wiliot Full timeWiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutionary...
-
Customer Success Manager
1 week ago
Dallas, United States Cyberbit Full timeCyberbit Range is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That’s because it is!Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend...
-
Customer Success Advisor
1 day ago
Dallas, United States CareerBuilder Full timeJob Description Job Description Job Title: Customer Success Advisor MW Logistics is currently positioning itself for growth. We are seeking individuals for the Customer Success Advisor position to join our team. The Customer Success Advisor is responsible for providing multi-level operational support and customer service for customers through tracking and...
-
Customer Success Manager
4 days ago
Dallas, United States Steer Health Inc Full timeSteer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth. At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more. As a Customer Success Manager, you will be responsible...
-
Customer Success Advisor
1 week ago
Dallas, United States M W Logistics Llc Full timeJob DescriptionJob DescriptionJob Title: Customer Success Advisor MW Logistics is currently positioning itself for growth. We are seeking individuals for the Customer Success Advisor position to join our team. The Customer Success Advisor is responsible for providing multi-level operational support and customer service for customers through tracking...
-
Customer Success Manager
3 days ago
Dallas, United States Steer Health Inc Full timeSteer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.As a Customer Success Manager, you will be responsible for...
-
Customer Success Manager
1 week ago
Dallas, United States Steer Health Full timeJob DescriptionJob DescriptionSteer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.As a Customer Success...
-
Customer Success Manager
1 week ago
Dallas, United States Steer Health Full timeJob DescriptionJob DescriptionSteer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.As a Customer Success...
-
Sr. Customer Success Manager
1 week ago
Dallas, United States Flexential Full timeJob Description: As a Senior CSM, you’ll be the key relationship manager for a book of business holding new and existing complex hosting and colocation customers. Ultimately responsible for customer satisfaction and retention, you’ll achieve this through a variety of touchpoints and activities. From onboarding, to building success plans, proactive...
-
Senior Customer Success Manager
1 week ago
Dallas, United States SS&C Intralinks Full timeSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...
-
Customer Success Manager
Found in: Resume Library US A2 - 1 week ago
Dallas, Texas, United States Steer Health Full timeSteer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth. At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more. As a Customer Success Manager, you will be responsible...
-
Dallas, United States Kmslh Full timeAbout The Position We are looking for a passionate and energetic Customer Success AccountManager to join our growing team located in Dallas. This person will deliver a superb customer experience to our North American clients, while also working closely with our teams in Israel and Europe. This role plays a crucial part in maintaining customer satisfaction...
-
Customer Success Manager
7 days ago
Dallas, United States Nova Biomedical Full timeNova Biomedical is looking for a Customer Success Manager based in the Dallas, TX area to join our Field Support team. This position is responsible for the successful transition of new and existing Nova Biomedical customers to their newly purchased Nova Biomedical clinical products. Provides the highest level of support and rolls out the red carpet welcoming...
-
Customer Success Associate
1 week ago
Dallas, United States CareerBuilder Full timeVivant is looking for experienced Customer Success Associates to manage the day-to-day activities for all open projects, ensuring tasks are completed, and the projects are moving along. In addition running audits for the sales team to provide serviceability of our services nationwide to our sales team. Pre-Sales : Work directly with our sales, support and...
-
Customer Success Specialist
4 days ago
Dallas, United States Compare Power LLC Full timeKEY RESPONSIBILITIESHelp customers get the best electricity rate for their homeListen to customer concerns to find the best product that fits their needsUse Closing techniques to overcome objectionsSpeak with over 30 residential customers dailyMeet and exceed sales quotas while seeking new ways to improve their approachTry new and non-traditional ways to...
-
Customer Success Specialist
5 days ago
Dallas, United States Compare Power LLC Full timeKEY RESPONSIBILITIES Help customers get the best electricity rate for their home Listen to customer concerns to find the best product that fits their needs Use Closing techniques to overcome objections Speak with over 30 residential customers daily Meet and exceed sales quotas while seeking new ways to improve their approach Try new and non-traditional ways...