Senior Customer Success Manager
2 weeks ago
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
Job Description
Senior Customer Success Manager
Location : Texas, Illinois, New York, Massachusetts | Hybrid
Get To Know The Team:
Does joining a team of trusted advisors who put the customer at the center of everything they do interest you? The SS&C Intralinks Customer Success Team ensures our customers launch successfully, adopt into their organization, and achieve the results and value they want. This team is comprised of subject matter experts who are all motivated by helping our customers achieve success with Intralinks.
We are looking for a new Senior Customer Success Manager to support our team in the Central Time Zone.
Why You Will Love It Here
Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
Your Future: 401k Matching Program, Professional Development Reimbursement
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customized, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more
What You Will Get To Do:
Set up, onboard and train new clients across all Intralinks products and services
Act as subject matter expert driving best practices and the main POC for all client needs
Engage with customers on a regular basis to ensure broad adoption and satisfaction
Analyze and provide intelligence to customers allowing maximum leverage of Intralinks solutions
Identify and implement strategies to improve customer satisfaction and retention
Continuously learn about the ever-changing industry
What You Will Bring:
Bachelor’s degree
3+ years of related experience in a Customer Relationship Management role
Experience implementing and supporting SaaS solutions
Bilingual English and Spanish/Portuguese (ideal)
Able to work standard business hours with flexibility off-hours and ongoing mobile phone (email) monitoring
Detail-oriented, results-driven
Exceptional in business, excel and other technology tools
Exceptional communication and organizational skills; our Customer Success Manager will manage multiple projects and deadlines
Thank you for your interest in SS&C To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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