Director of Customer Success

Found in: beBee S US - 2 weeks ago


Dallas, United States Canary Technologies, Co Full time
  • The Director of Customer Success is a key leadership role responsible for overseeing a team of SMB Customer Success Managers focused on customer onboarding, product adoption, and client satisfaction.
  • Responsibilities Lead and scale a team of SMB Customer Success Managers, ensuring they have the skills, tools, and support to thrive.
  • Drive Customer Success outcomes by increasing renewal rates and customer health.
  • Develop and manage Customer Success activities including onboarding, training, and customer advocacy.
  • Provide detailed metrics and reports on Customer Success performance and provide strategic insights to the executive team.
  • Create and refine Customer Success playbooks, ensuring best practices in driving customer engagement and product adoption.
  • Coach and develop Customer Success Managers in understanding customer needs and delivering solutions.
  • Book a trip at one of the hotels that has Canary Checkin, stay there, leave a review on TripAdvisor/Google and get a $50 reimbursement

  • Director of Customer Success

    Found in: beBee jobs US - 2 weeks ago


    Dallas, Texas, United States Canary Technologies, Co Full time

    The Director of Customer Success is a key leadership role responsible for overseeing a team of SMB Customer Success Managers focused on customer onboarding, product adoption, and client satisfaction.Responsibilities Lead and scale a team of SMB Customer Success Managers, ensuring they have the skills, tools, and support to thrive.Drive Customer Success...


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    Found in: Resume Library US A2 - 2 weeks ago


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