Customer Success Specialist
3 weeks ago
KEY RESPONSIBILITIES
Help customers get the best electricity rate for their home
Listen to customer concerns to find the best product that fits their needs
Use Closing techniques to overcome objections
Speak with over 30 residential customers daily
Meet and exceed sales quotas while seeking new ways to improve their approach
Try new and non-traditional ways to connect with customers and remain open to feedback
Share ideas across teams to improve our capabilities and products
Maintain a high level of open communication and morale at ComparePower and within our sales team
Adhere to ComparePower's attendance and tardiness polices
QUALIFICATIONS
1+ year of inside sales experienced preferred
1+ year experience in the energy industry a plus but not required
1+ year of customer service experience preferred
Ability to work in a high-energy sales environment as a team player
A desire to deeply understand customer needs and frustrations to build rapport over the phone and via text
Effectively manage multiple tasks in a fast-paced work environment
Strong interpersonal and analytical skills
Strong oral and written commitment skills
Proficiency with Microsoft Office (Excel, Word)
Demonstrated ability in computer skills, including email, CRM system & Web-based tools
ABOUT COMPAREPOWER
ComparePower (ComparePower.com) is a technology-enabled sales and marketing company based in Dallas. Since 2009, the company has been on a mission to simplify the complexities that exist in the deregulated Texas electricity market. With over 50,000 reviews and 4 million users, ComparePower has become the most highly rated platform in the industry for consumers and businesses to shop, compare, and select an energy provider. We believe every Texan deserves genuine satisfaction with their electricity rate choice and should enjoy the experience of choosing.
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