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Reservations Manager

2 months ago

Springfield, United States Hilton Springfield Full time
Job DescriptionJob Description

The Hilton Springfield is hiring a Reservations Manager. This position will support sales and catering in maximizing group satisfaction with reservation processes through communication and resolution.


If this sounds like a good opportunity, please apply today to join our amazing team

Responsibilities:
  • Ensure, through constant interactions with the sales department and convention services, that all group bookings are handled and processed efficiently.
  • Set up and monitor billing arrangements for conference/group attendees as instructed by the group contact.
  • Meet and correspond with meeting planners as necessary.
  • Assist the Director of Revenue Management and Director of Sales.
  • Review and process bill reviews and commissions.
  • Monitor phone calls and assist associates as needed.
  • Monitor internet bookings, availability and billing. Pre-assign group room demands.
  • Review group blocks for cutoff date, and extensions and ensure the blocks are set the cover pre and post group.
  • Respond to guest inquiries such as reservations, no-show disputes, etc.
  • These job duties are not all inclusive of other job duties or tasks that may assigned for this position.
Qualifications:
  • 2+ years previous hotel experience.
  • 1 year in reservations or front office.
  • HS diploma required.
  • Working knowledge of Microsoft Word and Excel.
About Company

We're off I-395/I-95, across the street from Springfield Town Center mall. Fort Belvoir military base is nine miles away and we're a half-hour drive from Washington DC. We offer a free shuttle to and from Franconia-Springfield Metro Station, less than two miles away. We have a fitness center and free parking...WiFi's on us