Guest Services Representative
2 weeks ago
Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, consider the role of a front desk agent within our esteemed guest services team at Hilton Springfield. In this position, you will greet visitors, manage their account details, and ensure they enjoy a remarkable stay.
Individuals seeking a dynamic work environment with opportunities for advancement and flexible scheduling are encouraged to explore this opportunity.
Key Responsibilities
- Handle incoming inquiries, process online and in-person reservations, and address guests' requests regarding room rates, availability, amenities, loyalty programs, and special accommodations.
Account Management:
Maintain precise records of all guest account information.
- Welcome, register, check-in, and check out guests, providing room keys and numbers while securely recording payment information.
- Coordinate with housekeeping to ensure guest rooms are prepared and ready for occupancy.
- Address customer concerns and complaints as needed.
Required Qualifications
- Proficient in managing phone communications and effectively handling high-pressure situations.
- Demonstrates strong customer service, interpersonal, organizational, and time management skills.
- Familiarity with Microsoft Office and reservation management software.
- High school diploma, GED, or equivalent required.
- Preferred: 1+ year of experience in the hospitality industry or a related field.
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