Hotel Night Auditor

2 months ago


Springfield, United States Hilton Springfield Full time
Description

Our property is seeking a Night Auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now.

Responsibilities

•Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed
•Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
•Provide exceptional service to all hotel guests during their stay
•Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
•Complete additional bookkeeping, administrative, and accounting procedures as requested

Qualifications

•Proficiency with computers is required; experience with reservation and accounting software is desired
•Great communications. and excellent customer service skills are required
•Experience in the hospitality industry or guest services is preferred, but not required
•Overnight shift; requires flexible hours
•High school diploma or equivalent required; some college preferred
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