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Showroom Manager

3 months ago

New York, United States Thibaut Inc Full time
Job DescriptionJob Description

POSITION PURPOSE:


The Showroom Manager plays a vital role in the success of our retail operations by overseeing the showroom's daily activities, leading a dedicated team, and ensuring a seamless and exceptional customer experience. You will strategically manage and drive showroom sales, uphold operational efficiency, and create a welcoming environment that aligns with the brand image. You will also be responsible for implementing effective sales strategies, fostering a positive team culture, and maintaining a focus on customer satisfaction.



ESSENTIAL FUNCTIONS:

• Provide strong leadership to the showroom team, fostering a positive and collaborative work environment.

• Oversee recruitment, training, and development of showroom staff to ensure a high-performing team.

• Develop and implement sales strategies to achieve or exceed revenue targets.

• Monitor sales metrics, analyze performance data, and take proactive measures to optimize sales outcomes.

• Ensure a consistently high level of customer service by setting and maintaining customer-centric standards.

• Address customer inquiries, concerns, and feedback promptly and professionally.

• Oversee showroom inventory management, ensuring accurate stock levels and an appealing product presentation.

• Collaborate with the merchandising team to create visually appealing displays that align with the brand image.

• Implement and optimize operational processes to enhance workflow efficiency.

• Streamline showroom procedures to maximize productivity and meet organizational goals.

• Conduct regular training sessions for showroom staff on product knowledge, sales techniques, and customer service.

• Identify areas for skill development and implement training programs to enhance the team's capabilities.

• Develop and manage the showroom budget, ensuring effective control of expenses and maximizing profitability.

• Provide regular financial reports to senior management.

• Collaborate with the marketing team to plan and execute promotional events and campaigns.

• Implement marketing strategies to attract new customers and retain existing ones.


REQUIREMENTS, REASONING ABILITIES AND PHYSICAL DEMANDS:

• Strong understanding of retail sales and customer service.

• Must be proficient in Microsoft Office Suite or related programs.

• Strong organizational and multitasking abilities.

• Willingness to contribute ideas for enhancing showroom efficiency.

• Ability to adjust strategies as per the evolving needs of the showroom.

• Ability to think critically and make decisions in line with company policies.

• Job requires the use of a computer, phone, calculator, and other technological equipment.

• Ability to stand, walk, and move around the showroom for extended periods.


EDUCATION AND WORK EXPERIENCE:

• Bachelor’s degree in business administration or a related field.

• 5-7 years’ experience in managerial experience in a showroom or retail environment.

• Ability to effectively communicate with customers, team members, and management.

• Strong problem-solving skills to address issues and find effective solutions.

• Adaptability and flexibility in responding to changing priorities and situations.

• Proven success in driving sales, managing teams, and achieving organizational objectives.

• Familiarity with showroom operations, customer service, and administrative tasks.