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Enablement Program Support Analyst
1 month ago
LOCATION: Washington, DC/ Onsite
MINIMUM EDUCATION: Bachelors degree in IT, related field, or equivalent experience.
REQUIRED EXPERIENCE: 1 year
INTERVIEWS: Webcam Only
Job Description:
The Tech Enablement Team is seeking an experienced Program Support Analyst to conduct day-to-day operations and support the management of the Tech Enablement Program, managing the Client Digital Services Training program and the ITSM knowledge database.
Responsibilities:
Excellent verbal and written communication skills.
Strong presentation skills.
Excellent organizational skills and attention to detail.
Ability to evaluate and research training options and alternatives.
Ability to design and implement effective training and development.
Excellent time management skills with a proven ability to meet deadlines.
Proficient with Microsoft Office Suite or related software.
Knowledgeable of applicable federal, state, and local regulations
Skills:
Strong attention to detail and quality control Required 1 year
Excellent writing and communication skills with the ability to explain technical terms Required 1 year
Experience designing training materials Required 1 year
Proven ability to problem-solve and multi-task in a fast-paced and flexible work environment Required 1 year
Excellent customer service skills and ability to engage with people at all levels of DC Gov Required 1 year
Solid experience independently managing day-to-day program tasks Required 1 year
Familiarity with Microsoft 365 tools and apps, in particular all aspects of working in Teams, SharePoint, and Microsoft Forms. Required 1 year
Familiarity with web-based learning platforms and modern educational techniques. Required 1 year
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