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Restaurant General Manager

3 months ago

Helena, United States Taco Bell - MTB Management Full time
Job DescriptionJob DescriptionJOB SCOPE:
  • Provide overall leadership; recognize and motivate members of the team; coach and train the team for operational excellence
  • Manage a restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization
  • Total operational and financial responsibility for an individual unit
  • Expected to spend the vast majority of the time supervising, training and leading employees
  • Overall responsibility for managing a $500k - $2.0m restaurant with average of 500-800 daily transactions
  • Accountable for new manager on-boarding, orientation, training and supporting new manager transitions
  • Fulfill the Market / Area training expert role which includes the 30/60/90 day targeted new manager training plan


POSITIONS SUPERVISED:
  • Assistant Manager(s), Shift Manager(s), Restaurant Team Member(s) and Management Trainees
  • JOB QUALIFICATIONS:
  • High School Diploma or GED preferred
  • 1-4 years experience in either a food service or retail environment including Profit & Loss responsibility
  • Basic business math and accounting skills
  • Strong interpersonal and conflict resolution skills
  • Exceptional team building ability -The ability to create and maintain a positive, fun and productive culture
  • Good oral/written communication skills
  • Strong analytical/decision-making skills
  • Strong personal computer literacy


CORE RESPONSIBILITIES:

Priority #1: Build Your Team

  • Activity recruiting, interviewing, and hiring team members; conducts performance appraisals, takes disciplinary action, motivates and trains
  • Conducts Manager meetings, one-on-ones with team, provides recognition
  • Ensures Taco Bell Core Standards, Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met

Priority #2: Drive Customer Satisfaction

  • Personally demonstrates positive interaction with customer. Ensures that customer issues are resolved immediately.
  • Scheduling the 3 Rights (Right Number, Right People, Right Place)
  • Coach management team on proper customer satisfaction (Voc Program)

Priority #3: Maintaining Process and Discipline Around the P&L

  • Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions