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F&B Restaurant

4 months ago

Santa Monica, United States Sand & Sea Full time
Job DescriptionJob Description

Starting pay is $19.73 per hour plus tips

Incentives for TripAdvisor and Guest survey mentions

Full-time employment benefits include:

  • Paid Time-Off (PTO)
  • Holiday Pay
  • Medical, Dental, and Vision coverage options
  • Life Insurance (employer sponsored)

We also provide all employees with:

  • Sick-Pay (up to 72 hours per calendar year)
  • 401k plan option with employer match up to 5% of total eligible income
  • On-site parking
  • Public transportation cost reimbursement
  • Alternative modes of transportation pay for walking, biking, or carpooling to work

TITLE:

Food & Beverage Server

DEPARTMENT:

Food & Beverage

STATUS:

Non-Exempt, Full Time Regular, Part Time, or On Call

SUPERVISED BY:

Director of Food & Beverage

SUPERVISES:

No supervisory responsibilities.

Servers will set an example of top-quality customer service by providing timely, accurate and friendly service.

ESSENTIAL DUTIES:

  • Assure opening checklist is completed.
  • Able to prepare basic alcoholic beverage and knowledgeable, beer, wine offerings.
  • Great arriving guests in a friendly and courteous manner and help guests find appropriate seating.
  • Guide guests ordering food & beverages from the QR’s menu, make recommendations, and answer questions regarding beverages and food preparation and specials.
  • Follow stablished carding policy insuring 21 years of age for alcohol consumption.
  • Assure sales of alcohol to hotel guest only, by asking for their hotel room number and last name.
  • Be knowledgeable of food preparation, ingredients, and time of preparation.
  • Take food and or beverage orders in a timely manner, enter them in Micros and advised the kitchen staff of any dietary, allergies or special food preparation.
  • Serve guests in a timely and courteous manner and check for guest satisfaction within 3 minutes after food or drinks have been server.
  • Clean and maintain your tables and area throughout your shift.
  • Be a team player, assist others in the spirit of server’s comradery, for the benefit of our guest to receive superior dining experience.
  • Take room service calls, take food & beverage orders.
  • Advice in-room dining guests how long their order will take to be delivered and deliver it when ready.
  • Assist with banquet events, setup, service, cleanup and storing furniture.
  • Be knowledgeable of hotel amenities and hours operating of operation.
  • Strong organization and problem-solving skills.
  • Complete closing checklist.
  • Assist in month end inventories as requested.
  • Follow health department safety protocols, follow safety procedures, sanitize all tables after guest’s leave.
  • Maintain cleanliness dining areas, counters, sinks, utensils, shelves and storage areas.
  • Restock and replenishing refrigerators, liquor cabinets according to par list.
  • Perform additional duties as requested by the supervisor.
  • Use the 10/5 rule at all times when encountering guests.
  • Strong organization and problem-solving skills.
  • Complete closing duties within your scheduled time.

ESSENTIAL JOB QUALIFICATIONS & COMPETENCIES’:

Proven success in the following job competencies:

  • Honesty; has honest, direct, and factual communication and actions with internal and external customers.
  • Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.
  • Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.
  • Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
  • Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
  • Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data.
  • Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
  • Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
  • Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives;
  • Diversity: Strong commitment to diversity and equality in a company culture.
  • Communication: Strong communication (verbal and written) and presentation skills.
  • Multi-Tasking: Ability to operate under pressure in a fast paced environment; able to deliver effective results, meet tight deadlines and targets.

EXPERIENCE:

  • Previous serving experience
  • Prior hospitality experience a plus
  • POS Micros knowledge a plus
  • Able to work weekends and holidays

EDUCATION:

  • Associate’s degree in business, management, or hospitality or related field or equivalent of 2 years relevant work experience required.

WORKING CONDITIONS & PHYSICAL WORK DEMANDS:

  • Able to sit and work at a computer keyboard for extended periods of time.
  • Able to stoop, kneel, bend at the waist and reach on a daily basis.
  • Able to lift and move up to 30 pounds occasionally.
  • Regular and on-time attendance is critical.
  • Hours occasionally exceed 40 hours per week.
  • Ability to stand during shifts

OTHER:

  • Other duties as assigned.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Our post-offer background check process includes a background check (HireRight) and a drug-screen.

We participate in E-Verify.

We are an Equal Opportunity Employer.