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Senior Salesforce Administrator

3 months ago

Charlotte, United States LendingTree Full time
Job DescriptionJob Description

*PLEASE NOTE: This is a hybrid role, with in-office presence required Tuesday-Thursday. The candidate must already be located in the Charlotte, NC area, we are not able to support relocation at this time.

We are seeking a highly skilled and experienced Sr. Salesforce Administrator to join our Business Enablement team. As the Sr. Salesforce Administrator, you will play a crucial role in the ongoing development of our salesforce.com deployments. We are looking for someone with a proven track record of success in improving processes and adoption using the Force.com platform. This role will require you to work closely with functional business leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes across various departments.

KEY DUTIES & RESPONSIBILITIES:

  • Serve on a team of Salesforce system administrators for the Salesforce.com environment, supporting over 500 users.
  • Handle all basic administrative functions, including user account maintenance, reports and dashboards, workflows, and other routine tasks.
  • Conduct regular internal system audits and prepare for upgrades.
  • Manage Salesforce.com data feeds and other integrations, coordinating with the development team to build new system integrations.
  • Coordinate the evaluation, scope, and completion of new project requests in collaboration with business owners.
  • Work with the operational management team to establish processes to support administrative, development, and change management activities.
  • Assist in training new users and promote Salesforce.com skill development across the organization.
  • Act as the liaison between users, vendors, and application development teams.
  • Work independently with members of the user community to define and document development requirements.

SKILLS REQUIRED:

Salesforce Administration:

  • Manage and maintain Salesforce environment across multiple business units utilizing Sales/Service Cloud; Tableau; and Salesforce Marketing Cloud.
  • Perform regular system audits, prepare for upgrades, and ensure seamless integrations.
    Implement and manage security settings, user permissions, and data access policies.

Customization and Configuration:

  • Customize Salesforce applications, including lightning page layouts, Flow Builder, validation rules, flows, and reports/dashboards.
  • Develop and create custom objects, record types, business automation, and formulas to meet business needs.
  • Define and create documentation for both business processes and change management libraries.

Data Management:

  • Oversee data integrity and quality within Salesforce, including data cleansing, deduplication, and data import/export processes, including full platform replication.
  • Ensure proper data management and compliance practices are followed, including SOX/SOC1/SOC2/HIPAA

User Support and Training:

  • Provide expert-level support to Salesforce users across multiple business units.
  • Develop and deliver training programs and materials to enhance user adoption and proficiency.
  • Troubleshoot and resolve platform/user issues in a timely manner.
  • Serve as a mentor for other Salesforce Administrators on a dedicated team, supporting 600+ users.

Collaboration and Strategy:

  • Collaborate with stakeholders to gather requirements and translate business needs into Salesforce solutions.
  • Work closely with Salesforce Developers and other departments to ensure Salesforce aligns with company-wide technology initiatives.
  • Contribute to the strategic planning of Salesforce enhancements and implementations.

Innovation and Best Practices:

  • Stay updated on Salesforce best practices, new features, and industry trends.
    Identify opportunities for automation, process improvements, and system optimizations.
  • Drive the adoption of Salesforce best practices and ensure compliance with governance policies.

EXPERIENCE REQUIRED:

  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
  • Salesforce Administrator Certification is required; Advanced Administrator, Platform App Builder, or other relevant certifications are a plus.
  • Minimum of 5 years of experience as a Salesforce Administrator, preferably within a fintech or financial services environment.
  • Extensive experience managing Salesforce for multiple business units or medium to large, complex organizations.
  • Proficiency in Salesforce customization, configuration, and data management; experience with Salesforce Marketing Cloud a plus.
  • Analytical and problem-solving skills with a keen attention to detail.
  • Strong collaboration and teamwork skills, with the ability to effectively work with cross-functional teams including developers, business stakeholders, and executive leadership.
  • Demonstrated ability to lead projects, manage timelines, and deliver results

Why LendingTree?

  • Unique entrepreneurial environment with an established brand.
  • We're making a real difference in the financial lives of millions of consumers. The work we do here matters.
  • Dress code – we don't have one. (Flip flops, shorts, jeans… whatever.)
  • We don't even keep track of how many paid vacation days you take (of course your manager's approval is needed before you take off on that family vacation.)
  • Cool perks like $7 catered lunches Wednesdays, Treat Tuesdays, and on site gym (Employees are encouraged to work out during the day. "Wait, is that true?" You bet your toned arms it is)
  • Hybrid work environment: in office 3 days a week and working remotely the remaining two, the best of both worlds

COMPANY

LendingTree is the nation's largest online lending marketplace. That means we connect customers with multiple lenders, so they find the best deals on loans, credit cards, savings accounts and insurance. Our goal is to help people save money, and we believe the best way to do that is by giving them a way to shop for loans and compare lenders, so they make their best financial choices.

Our CEO Doug Lebda founded the company in 1996 after a frustrating house-hunting experience. In those days, we mostly helped people find good mortgage deals. Now, we help consumers find their best in personal loans, auto loans, business loans, student loans, credit cards, savings accounts, home equity loans and more.

What else you should know: 

  • We're a publicly-traded company (TREE).
  • We've welcomed several other companies into the LendingTree family to augment our efforts at helping borrowers make their most sensible financial choices.
  • We've built the LendingTree app and My LendingTree dashboard to give consumers tools to manage and monitor their financial health.  

CULTURE

We're a fast-paced company with an entrepreneurial bent. We work hard and test our products often. We're collaborative, ambitious, candid and high-energy. Our teammates are some of the brightest, most talented people you'll ever work with. We care more about your smarts than we do about the kinds of clothes you wear, and we're pretty good about rewarding innovation, creativity and the knack for just getting stuff done (we even have an award for employees called the GSD, "Get Stuff Done"). Come work with us

LendingTree is the kind of company that not only promotes diversity and inclusion; we thrive because of these values. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation or military status