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Coordinator, Care Services

3 months ago

Baton Rouge, United States The ALS Association Full time
Job DescriptionJob Description Established in 1985, The ALS Association is the only national nonprofit organization fighting ALS on every front. By leading the way in global research, providing assistance for people with ALS through a nationwide network of chapters, coordinating multidisciplinary care through certified clinical care centers, and fostering government partnerships, The Association builds hope and enhances the quality of life while aggressively searching for new treatments and a cure.
The ideal candidate should reside within a 70-mile radius of Baton Rouge, Louisiana.
POSITION SUMMARY:
The Care Services Coordinator is responsible for developing professional and community relationships that will enable the Association to provide care and support to those living with ALS. The Care Services Coordinator IS responsible for the management of care services programs, which may include, but are not limited to, ensuring the uniform delivery of high-quality, consistent services for individuals with ALS and their families.  The Care Services Coordinator facilitates education, information, benefit, and clinical resource navigation assistance to persons diagnosed with ALS, their families, and caregivers. 

DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include, but are not limited to, the following. Other duties may be assigned.
  • Receive referrals and obtain all necessary patient intake information, including but not limited to, their medical and demographic information and documentation from referral sources via various communication methods to establish and coordinate a plan of care.
  • Conduct specialized care consultations and needs assessment for people living with ALS caregivers and families; in a variety of settings including virtual visits, by phone/email, in clinic, at support groups and at home visits, as appropriate.
  • Actively manage a portfolio of patients; assuring patient’s and caregiver’s needs are met within the capabilities of The Association.
  • Provide information on services, resources, and printed/electronic educational materials available to persons with ALS and their families.
  • Coordinate referrals to The ALS Association’s programs as well as healthcare providers and community agencies.
  • Facilitate appropriate resource support group meetings, engage participants, and schedule speakers to meet the needs of the group.
  • Work with Care Services Director/Manager and care services staff, to manage relationships with each multidisciplinary clinic and maintain strong communication with clinic staff.
  • Collaborate with the Care Services Director/Manager to evaluate care services programs for effectiveness and desired outcomes.
  • Ensure database is used consistently and establish standard operating procedures are followed within the assigned territory.
  • Ensure statistical and outcome reports and other metrics are accurate and delivered timely.
  • Offer recommendations concerning current or future programs.
  • Work with Care Services Director/Manager to establish strategic community and professional partnerships and collaborations.
  • Partner with Care Services Director/Manager to identify and resolve operational and service barriers within the territory.
  • Support the Care Services Director/Manager as assigned.
  • Ability to travel locally and/or nationally on Association business as required or requested.
  • Performs other related duties as assigned by management in support of the Association’s goals and mission.
QUALIFICATIONS:
  • Bachelor’s degree (BA) in social work, health administration, public health, nursing, or a related area preferred: or equivalent combination of education and experience.
  • Minimum of three to five years of related professional experience, including direct care, case management and leadership or management experience.
  • Demonstrated ability to utilize management skills such as problem-solving, solid reasoning, critical thinking, budget/program planning, performance improvement, organizational planning, implementing, and monitoring performance standards.
  • Knowledge of ALS is preferred, but not required.
  • Experience with progressive neurodegenerative disease is preferred.
  • Knowledge of Medicare, Medicaid, patient assessments skills, planning and case management is preferred.
  • Skilled communicator, with superior interpersonal, verbal, and written skills.
  • Excellent customer service skills and experience required.
  • Ability to handle confidential information and maintain high confidentiality.
  • Excellent organizational skills and attention to detail.
  • Display strong work ethic, personal integrity, empathy.
  • Proficiency in Microsoft Office Suite. Salesforce and database experience is a plus.
  • Ability to work independently with little supervision; must be a self-starter.
  • Ability to manage multiple projects simultaneously.
  • Ability to drive locally and travel nationally on Association business as required or requested.
  • Ability to work occasional evenings and/or weekends for Association business and events.
PAY TRANSPARENCY: 
The ALS Association’s pay range for this position is $22.51 - $27.99 per hour.

The ALS Association has compensation ranges for various work locations throughout the United States, allowing us to compensate employees competitively and consistently in diverse geographic markets. The above-listed listed range shows prospective compensation for this role; the appropriate range will be established by what is eventually determined to be the candidate's primary work location. Various factors, including the complexity and significance of the role, job duties/requirements, relevant experience and abilities, and primary work location, determine individual compensation. Compensation ranges are evaluated and typically adjusted on a regular basis. Offers are made within the compensation range that is in effect at the time of the job offer.

The Association may, at its discretion, offer merit-based increases tied to individual performance. The benefits listed may differ depending on employment status with the Association. Healthcare benefits, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, well-being benefits, paid time off and several paid holidays are available to Association employees, among other benefits.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The ALS Association endeavors to make www.als.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email onlineaccommodations@alsa-national.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

The ALS Association highly encourages their employees to be fully vaccinated, as considered per the CDC guidelines, with the COVID-19 vaccination. Requirements to have or obtain a COVID-19 vaccination may be applicable by state, local, and other federal orders or applicable lawful requirements by third-party clinics, vendors, or events attended on ALS Association business. If applicable, proof of vaccination will be required, unless approved for a legally required exemption by The ALS Association.

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