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Nurse for Care Coordination
2 months ago
At Blue Cross and Blue Shield of Louisiana, we prioritize the well-being of our employees, offering resources to promote health, continuous learning, skill development, and professional growth while serving our local communities.
POSITION OBJECTIVE
As part of the Population Health and Health Services team, the role involves a collaborative approach to assess, plan, implement, monitor, and evaluate healthcare options and services tailored to meet the needs of members, providers, and communities. The Care Coordination Nurse will utilize disease management protocols to identify optimal resources that enhance quality and cost-effective outcomes. Additionally, Utilization Review personnel will provide clinical services and member management, ensuring compliance with all relevant laws, regulations, and accreditation standards.
ROLE SCOPE
- This position does not involve personnel management.
- Key Contacts: To effectively execute this role, the incumbent will engage with various internal departments, providers, subscribers, group representatives, reinsurance carriers, the Department of Insurance, other insurance entities, and healthcare vendors.
QUALIFICATIONS
Educational Background
- High School Diploma or equivalent is mandatory.
Professional Experience
- A minimum of 4 years in direct patient care is required.
- Experience in Managed Care or claims processing, along with knowledge of medical terminology and ICD-10 codes, is essential.
- 1 year of experience in medical review and/or authorization is preferred.
Skills and Competencies
- Familiarity with insurance, reinsurance, and customer service operations is preferred.
- Ability to research, analyze cases, and make informed quality and cost-effective decisions.
- Effective communication skills with members, providers, pharmacy staff, and colleagues at all organizational levels are crucial.
- Detail-oriented, organized, and self-motivated individuals will thrive in this role.
- Must demonstrate professional judgment and the ability to delegate tasks while managing multiple responsibilities.
- Proficiency in relevant software and office equipment is necessary.
- Understanding of Medicare guidelines and accountability for decisions based on these guidelines is required.
- Knowledge of coding guidelines for ICD, HCPCS, and CPT is preferred.
Licenses and Certifications
- Licensed Practical Nurse (LPN) - Must hold a current state license to practice in Louisiana, having graduated from an accredited vocational or technical school for Practical Nursing.
- Certification as a Professional in Disease Management or Health Care Management is required for 2 years.
- Certification in Utilization Review or Managed Care is required for 2 years.
KEY RESPONSIBILITIES
- Evaluate member status by gathering comprehensive information regarding the patient's situation to identify needs and develop a comprehensive disease management plan.
- Formulate and implement a plan by establishing specific objectives, goals, and actions based on the assessment.
- Execute targeted interventions to achieve the goals set in the plan.
- Coordinate resources effectively to meet established goals.
- Monitor the effectiveness of the plan by collecting relevant information from various sources.
- Meet performance targets for staff and unit to maximize program value and achieve departmental productivity goals.
- Engage in care coordination or Utilization Management as directed by RN and/or clinical leadership.
- Research and interpret contract benefits to ensure accurate benefit administration and fulfill authorization requirements.
- Conduct medical necessity reviews based on patient conditions using established review criteria and guidelines.
- Address and resolve issues related to benefit utilization, collaborating with internal and external customers to coordinate care for authorized services.
- Negotiate payment rates when provider network deficiencies arise and document care management savings to initiate programs and identify enhancement opportunities.
- Communicate with members and providers regarding contract requirements and gather relevant care information to facilitate member management.
- Ensure timely management of verbal notifications and written materials to comply with regulatory and operational guidelines.
- Serve as a technical resource for non-clinical staff by providing support in interpreting clinical information during the review process.
ADDITIONAL RESPONSIBILITIES
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
- Perform other job-related duties as assigned within the scope of responsibilities.
- Work is primarily conducted in a standard office environment with typical noise levels.
- Job duties involve standing or sitting for extended periods.
- Skills in comprehension, documentation, calculation, visualization, and analysis are required.
AN EQUAL OPPORTUNITY EMPLOYER
Blue Cross and Blue Shield of Louisiana is committed to fostering a diverse and inclusive workplace.