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Adult Services Support Coordinator

2 months ago

Ann Arbor, United States Avalon Housing Full time
Job DescriptionJob Description

*HIRING BONUS: $750*

At Avalon, housing is a human right. Our mission is to build healthy, safe and inclusive supportive housing communities as a long-term solution to homelessness.

Avalon Housing is a non-profit supportive housing provider. Supportive housing is a combination of affordable housing paired with services, such as case management. We don't just help people find housing, we help people stay and thrive in their homes.

If you are passionate about creating more diverse, inclusive, and equitable communities where all people are welcome, Avalon may be a good fit for you.

Using a Housing First approach, Avalon's Support Coordinators provide outreach, intensive case management and housing support services to Avalon tenants and clients. The individuals we serve face many challenges, including mental illness, substance use disorders, and/or chronic medical conditions in addition to chronic homelessness. Our clients live in Avalon Housing units, with private landlords or in public housing located within Washtenaw County.

Support Coordinators collaborate with community partners to coordinate delivery of a broad range of services that meet the mental, physical, psycho-social and housing needs of our clients, either through direct service or connections to appropriate resources.

In addition to a competitive salary, here are some of the key benefits that Avalon staff receive:

Paid Time Off Paid time off includes three weeks of vacation time plus additional sick and personal time allowances. There is also an extra paid holiday every month

Medical Full-time employees can choose from three different medical insurance plans with dental, vision, and prescription coverage. Your personal annual deductible is capped at $1,000.

Life and Disability Plans All staff working more than 16 hours per week are given Life insurance and Short- and Long-Term Disability plans, with Avalon covering the premium cost.

403(b) Retirement Plan Avalon sponsors a 403(b) retirement plan through Vanguard, available to all employees.

Job Responsibilities:

  • Provide direct case management and/or coordinate with case managers in the community to provide continuity of service for individuals and families we serve
  • Ongoing, active outreach to tenants/clients
  • Comprehensive tenant assessments and action plans to achieve goals
  • Ongoing case management for clients, including maintenance of clinical records and progress notes
  • Collaboration with property management to coordinate eviction prevention efforts
  • Provide crisis intervention as needed
  • Assist tenants with accessing needed medical, mental health, substance use, and psychosocial supports
  • Assist tenants in developing basic life skills including maintaining an apartment
  • Provide budgeting/financial literacy support
  • Link tenants to employment and skill development opportunities
  • Build community and peer support among tenants including participation in community programming activities
  • Meet documentation requirements as dictated by program need
  • Effectively build relationships with local community and external agencies

Supplemental Job Duties:

  • Participate in on-call rotation and occasional evening and weekend work as necessary
  • Attend staff meetings, retreats and professional training sessions
  • Assist tenants as needed with activities of daily living

Required Qualifications

  • Bachelors or Master's degree in a social or behavioral science or relevant field or three years of relevant experience
  • Experience working with people who are homeless, people with mental illness, chronic health issues, and/or addiction disorders, or similar populations

Desired Skills and Abilities

  • Skilled in crisis response situations
  • Strong verbal and written communication skills
  • Positive and enthusiastic attitude and strong commitment toward helping those in need
  • Strong organizational skills
  • Interest and experience in working with individuals who are difficult to engage and refer to traditional programs, ability to engage with individuals in their current stage of change. Experience with or acceptance of harm reduction principles
  • Avalon Housing is dedicated to eliminating racial inequities. Successful candidates will demonstrate the ability to effectively work with diverse populations in a non-judgmental way

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit for long periods of time, drive a vehicle with passengers, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems.


A valid Michigan driver's license and reliable transportation is required. You may be required to transport clients in your personal vehicle.


Job Title: Support Coordinator

Reports to: Team Lead

Location: This position and office is based in Ann Arbor, MI.

Status: Full time position, salaried, exempt

Starting Wage: Starting at $47,500

Benefits including excellent health insurance options, dental & vision, 403(b), generous vacation and additional holidays, Life / AD&D / Short and Long-term Disability plans, Employee Assistance & Wellness programs.


Avalon also encourages those with criminal histories to apply. Avalon doesn't request information about criminal histories unless and until an offer of employment is extended. Avalon may exclude someone based on criminal history if it determines the criminal history is related to or directly conflicts with the responsibilities of the position.



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