Admission Triage Coordinator

2 months ago

Ann Arbor, Michigan, United States University of Michigan Health System Full time
Summary

Within the Capacity Management division, the Admission Triage Coordinators, in partnership with Patient Flow Coordinators (PFCs) and Admission Triage Associates (ATAs), coordinate and optimize patient flow across Adult Hospitals, Mott Hospital, and the Adult Emergency Department. In order to promote quality and safe patient care, Admission Triage Coordinators conduct clinical and financial pre-admission screening of all unscheduled outside hospital transfer patients. Admission Triage Coordinators utilize Michigan Medicine clinical standards and financial guidelines in order to maximize throughput and reimbursement potential for outside hospital transfers into Michigan Medicine. ATCs provide accurate and timely data entry into systems, screen and manage incoming phone calls, support communication with referring customers through continuous assessment of patient acuity and capacity.

Duties include but are not limited to:
  • Function as primary coordinator for transfer requests from other facilities.
  • Screen transfers to evaluate patient care requirements and determine if medical necessity criteria for admission are met.
  • Coordinate and facilitate communication between physicians and requesting transfers and appropriate medical staff.
  • Provide ongoing assessment and communicate changes in patients? clinical condition to Patient Flow Coordinators for proper placement.
  • Collaborate with requesting and admitting physicians to assure appropriate level of care is assigned and written order is obtained.
  • Confirm and document admitting service and attending physician.
  • Evaluate all patient payment sourced and determine authorization requests.
  • Offer air ambulance transportation for ICU patients and refer to survival flight.
  • Obtain and convey clinical information to payers in order to obtain authorization for incoming transfer patient admission as well as air transportation authorization when necessary.
  • Suggest alternatives when a Michigan Medicine inpatient transfer is not indicated and assist outside hospital as needed.
  • Facilitate the AOD (Admitting Officer of the Day) program and provide feedback of process as appropriate.
  • Provide service excellence and effective communication with team members, other departments and external customers.
  • Manage multiple competing tasks and deadlines with energy and efficiency.
  • Additional duties and responsibilities as assigned.
What You'll Do

AOD (Admitting Officer of the Day) Program
  • Admission Triage Coordinators rapidly respond to outside hospital requests for inpatient-to-inpatient transfers, by connecting the Referring Provider with an AOD
  • Efficiently and consistently prioritize which patients are accepted to Adult and Mott Hospital when bed resources are scarce, especially during periods of high occupancy.
  • When patients are declined, provide service excellence and support where possible to our Referring Providers and their patients.
  • The ATC will inform the AOD and Referring Provider about Michigan Medicine bed status, gather relevant insurance information and Referring Provider/hospital contact information, and record all the clinical and logistical information into the MiChart Intake Note, including any special bed needs (such as precautions). While participating on the 3-Way Calls, technical/logistical questions will be addressed by the ATC
  • Document key clinical information and capture the rationale for the AOD's decision.
  • The ATCs coordinate with Survival Flight if needed.
  • The ATCs page the admitting service attending (and fellows/residents, as appropriate) to alert the physician to an accepted outside hospital transfer.
  • ATCs will request OSH records relating to the patient.
  • ATCs complete the Accept or Decline note in MiChart, and continue to make notes regarding the status of pending arrivals within that same note.
Leadership
  • Educate and provide feedback to nursing and medical staff in clinical departments, inpatient units and procedural areas to improve patient placement and facilitate timely transfers.
  • Participate in the orientation and training of on-boarding capacity management staff.
  • Participate in activities to promote own continued learning and professional growth.
  • Support the education mission by providing education and precepting to nursing students as appropriate.
Continuous Quality Improvement
  • Participate in the development, implementation and ongoing evaluation of policies and procedures related to transfer guidelines and utilization management.
  • Assess and evaluate new or revised systems which support Capacity Management goals and objectives.
  • Recommend and facilitate improvements in the patient transfer process based on data analysis.
  • Document notable events for follow-up and make recommendations for quality improvement.
  • Maintain required documentation to support quality improvement and performance metrics.
Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?
  • Excellent medical, dental and vision coverage effective on your very first day
  • 2:1 Match on retirement savings
Required Qualifications*
  • Bachelor's degree in nursing or a related allied health discipline or equivalent combination of education and experience is preferred.
  • Minimum of 2 years of clinical experience.
  • Proven ability to prioritize, meet deadlines and produce detailed and accurate work.
  • Demonstrated ability to exercise good judgment and work successfully within a team and also independently.
  • Must be detail oriented and organized with demonstrated ability to prioritize, multi-task and make difficult decisions under pressure.
  • Excellent clinical knowledge and assessment skills to evaluate and prioritize patient transfer issues.
  • Demonstrated ability to establish excellent working relationships with physicians and all levels of staff.
  • Excellent computer skills (especially in Epic and Interaction Client).
  • Proven ability to assess and handle highly sensitive and confidential matters with considerable discretion and independent judgement.
  • Demonstrated positive work ethic and strong sense of teamwork/problem solving with co-workers.
  • Demonstrated team spirit, initiative and interpersonal skills to effectively interact with team members, medical staff, patients and families.
Desired Qualifications*
  • Working knowledge of Utilization Review and/or experience with patient health outcomes and understanding of reimbursement regulations and issues.
  • Experience facilitating patient placement.
  • Experience with systems that support patient flow, revenue and admission processes.
  • Understanding of University policies and procedures.
Background Screening

University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

  • Office Coordinator and Accreditation Support Specialist

    1 week ago

    Ann Arbor, Michigan, United States Concordia University WisconsinAnn Arbor Full time

    Position OverviewConcordia University Wisconsin/Ann Arbor is seeking a dedicated full-time Office Coordinator to join the Physician Assistant (PA) program. This role encompasses a variety of administrative responsibilities, including acting as the primary point of contact for students and visitors, managing office operations, and providing essential support...

  • Student Affairs Assistant

    2 months ago

    Ann Arbor, Michigan, United States University of Michigan Health System Full time

    How to ApplyA cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. SummaryAs the Student Affairs Assistant, you will report to the School of Public...

  • Customer Care Specialist

    3 days ago

    Ann Arbor, Michigan, United States Integrated Health Associates, Inc. Full time

    Position Overview:As a vital member of our team, you will handle incoming inquiries, evaluating the urgency of each call to ensure appropriate action is taken. Your role is crucial in directing urgent matters according to established protocols, thereby contributing to the highest standards of patient care.Key Responsibilities:1. Manage and respond to...

  • Clinical Care Nurse

    1 week ago

    Ann Arbor, Michigan, United States DirectEmployers Full time

    Position OverviewAs a Registered Nurse in Ambulatory Care, you will play a crucial role in delivering high-quality healthcare services to diverse patient populations. Your expertise will contribute to the overall mission of enhancing health outcomes through patient-centered care.Organizational MissionOur organization is dedicated to improving the health of...

  • MDS Specialist

    1 week ago

    Ann Arbor, Michigan, United States Trinity Health Full time

    Employment Type:Part timeShift:Rotating ShiftPosition Overview:Trinity Health, a prominent member of the Catholic healthcare community, is in search of a dedicated *MDS Specialist. * Our organization prides itself on a supportive environment that encourages a variety of career paths and fosters professional development within our extensive network.Key...

  • Registered Nurse Case Manager

    1 week ago

    Ann Arbor, Michigan, United States University of Michigan Full time

    Mission Overview The University of Michigan is dedicated to enhancing the health of individuals, communities, and populations through outstanding education, patient care, community engagement, research, and technological advancements. Our mission is anchored in our Strategic Principles, emphasizing three vital components: patient care, education, and...

  • Nursing Case Management Specialist

    1 week ago

    Ann Arbor, Michigan, United States University of Michigan Full time

    Mission Overview The University of Michigan Health System is dedicated to enhancing the well-being of patients, communities, and populations through outstanding education, patient care, community outreach, research, and technological innovation. Our mission is driven by our Strategic Principles, focusing on three essential areas: patient care, education,...

  • Patient Care Manager

    1 week ago

    Ann Arbor, Michigan, United States University of Michigan Full time

    Mission Overview The University of Michigan is dedicated to enhancing the health of individuals, communities, and populations through exceptional education, patient care, community engagement, research, and technological innovation. Our mission is driven by our Strategic Principles, focusing on three essential elements: patient care, education, and...

  • Occupational Therapist

    4 weeks ago

    Ann Arbor, Michigan, United States Veterans Health Administration Full time

    Geriatrics- serves as the subject matter expert on occupational therapy for the geriatric patient population and as a consultant to Occupational Therapy and other medical center staff in evaluating and treating geriatric patients in this complex lB Medical Center. The OT serves as an integral part of the geriatric team as the occupational therapy consultant....

  • Patient Services Intermediate- Sign On Bonus

    4 weeks ago

    Ann Arbor, Michigan, United States University of Michigan Health System Full time

    Job SummaryTo provide support to various sites and reception teams to facilitate coordination of divisional patient care services.Mission StatementMichigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership...

  • Senior Services Administrative Coordinator

    1 month ago

    Ann Arbor, United States Catholic Social Services of Washtenaw County Full time

    Job DescriptionJob DescriptionSalary: This position provides administrative and clerical support to the Senior Services Department, with a primary focus on offering high-quality client care, including receiving, logging, and triaging calls from clients in need of assistance from CSSW’s Home Services and Resource Advocacy programs.  This staff member will...

  • Call Center Representative

    4 weeks ago

    Ann Arbor, United States IHA St. Joe's Medical Group Full time

    Answers incoming calls, assesses the urgency of the call, appropriately triages and directs urgent calls according to established procedures to ensure optimal quality patient care. Schedules patient appointments, communicates and coordinates scheduli Call Center, Representative, Patient Care, Customer Service, Operations, Patient Services, Technology,...

  • Admissions Nurse

    3 weeks ago

    Saint Ann, MO, United States Bethesda Health Full time

    Bethesda Brings out the Best in Talented, Caring People! At Bethesda, more than 1,200 employees dedicate their careers to improving the lives of others. As a team member at Bethesda, you'll enjoy great benefits such as: 403b, daily pay, bonuses, career advancement opportunities, and holiday pay. Medical, dental, vision, prescription, and life...

  • Information Technology Analyst

    2 months ago

    Ann Arbor, United States Intelliswift Software Full time

    Job Title: Information System Analyst 1Locations: Onsite at Ann Arbor, MI 48105Duration: 6 Months Contract on W2 (Possible Extension)Top Daily Responsibilities- Work on SNOW ticketing queue; creating help desk tickets; notifying team members via email when taking an open request and when the request is completed.- Service Walk-Ups (Front-Line IT person) at...

  • Information Technology Analyst

    2 months ago

    Ann Arbor, United States Intelliswift Software Full time

    Job Title: Information System Analyst 1Locations: Onsite at Ann Arbor, MI 48105Duration: 6 Months Contract on W2 (Possible Extension)Top Daily Responsibilities- Work on SNOW ticketing queue; creating help desk tickets; notifying team members via email when taking an open request and when the request is completed.- Service Walk-Ups (Front-Line IT person) at...

  • Registered Nurse- Nurse Navigator- Cardiology Hub and Spoke Network

    2 months ago

    Ann Arbor, United States Veterans Health Administration Full time

    General Description of Assigned Duties but not limited to: Demonstrates integration of biopsychosocial concepts, cognitive skills, and technically competent practice while providing care to clients. Assesses, plans, implements, and evaluates care based on age-specific components. Assumes responsibility for the coordination of care for Veterans needing...

  • Veterinary Technician

    3 months ago

    Ann Arbor, United States ARBOR HILLS ANIMAL CLINIC PLLC Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingCompetitive salaryDental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offTraining & developmentTuition assistanceVision insuranceWellness resourcesBenefits/PerksFlexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationFun Working EnvironmentInteract...

  • Call Center Representative

    4 weeks ago

    Ann Arbor, United States IHA Full time

    POSITION DESCRIPTION: Answers incoming calls, assesses the urgency of the call, appropriately triages and directs urgent calls according to established procedures to ensure optimal quality patient care. Schedules patient appointments, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency. Manages patient...

  • Medical Office Receptionist

    4 weeks ago

    Ann Arbor, United States LifeStance Health Full time

    At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is...

  • Administrative Assistant and Accreditation Support Specialist

    1 month ago

    Ann Arbor, United States Concordia University WisconsinAnn Arbor Full time

    Job DescriptionJob DescriptionConcordia University School of Health Professions invites applications for a full-time Administrative Assistant staff position within the Physician Assistant (PA) program at the Ann Arbor, MI Campus. The Administrative Assistant shall serve as the receptionist, perform secretarial duties, provide administrative support in areas...

  • Call Center Representative

    2 months ago

    Ann Arbor, United States Trinity Health Full time

    POSITION DESCRIPTION: Answers incoming calls, assesses the urgency of the call, appropriately triages and directs urgent calls according to established procedures to ensure optimal quality patient care. Schedules patient appointments, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency. Manages patient...

  • Medical Office Receptionist

    2 weeks ago

    Ann Arbor, United States LifeStance Health Full time

    At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is...

  • Administrative Assistant

    3 weeks ago

    Ann Arbor, United States Concordia University WisconsinAnn Arbor Part time

    Job DescriptionJob DescriptionConcordia is a Lutheran higher education community committed to helping students develop in mind, body, and spirit for service to Christ in the Church and in the world.Position SummaryConcordia University seeks applicants for the part-time position of Administrative Assistant & Support Specialist in the Occupational Therapy...

  • Volunteer opportunity: On-Site Front Desk Volunteer

    4 weeks ago

    Ann Arbor, United States Avalon Housing Volunteers Full time

    Job DescriptionJob DescriptionAt Avalon, housing is a basic human right. We envision a community in which all of our neighbors have a home, and an opportunity to thrive. We build supportive housing communities as a long-term solution to homelessness. Supportive housing is a combination of affordable housing (that we build) paired with services, like case...

  • Administrative Assistant

    4 days ago

    Ann Arbor, United States Concordia University WisconsinAnn Arbor Full time

    Job DescriptionJob DescriptionConcordia is a Lutheran higher education community committed to helping students develop in mind, body, and spirit for service to Christ in the Church and in the world.Position SummaryConcordia University seeks applicants for position of Administrative Assistant & Support Specialist in the Occupational Therapy department at the...

  • Clinical Housing Team Lead

    2 months ago

    Ann Arbor, United States Sage Solutions Group Full time

    Job DescriptionJob DescriptionJob SummaryOur client is seeking a Clinical Housing Program Team Leader whose role is to provide clinical leadership to the Housing Supports team, oversee all homeless programs as assigned, ensure accurate reporting of services to the HMIS system, and ensure excellence in MAP homeless programs.  This employee must exercise...

  • Housing Clinical Team Lead

    4 weeks ago

    Ann Arbor, United States Sage Solutions Group Full time

    Job DescriptionJob DescriptionJob SummaryOur client is seeking a Clinical Housing Program Team Leader whose role is to provide clinical leadership to the Housing Supports team, oversee all homeless programs as assigned, ensure accurate reporting of services to the HMIS system, and ensure excellence in MAP homeless programs.  This employee must exercise...

  • Clinical Housing Team Lead/Housing Support Supervisor

    6 days ago

    Ann Arbor, United States Sage Solutions Group Full time

    Job DescriptionJob DescriptionJob SummaryOur client is seeking a Clinical Housing Program Team Leader whose role is to provide clinical leadership to the Housing Supports team, oversee all homeless programs as assigned, ensure accurate reporting of services to the HMIS system, and ensure excellence in MAP homeless programs.  This employee must exercise...

  • Occupational Therapist

    4 weeks ago

    Ann Arbor, United States Veterans Health Administration Full time

    Geriatrics- serves as the subject matter expert on occupational therapy for the geriatric patient population and as a consultant to Occupational Therapy and other medical center staff in evaluating and treating geriatric patients in this complex lB Medical Center. The OT serves as an integral part of the geriatric team as the occupational therapy consultant....

  • RN CASE MANAGER: University Hospital

    4 weeks ago

    Ann Arbor, United States University of Michigan Full time

    Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical...