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Relationship Manager

3 months ago


Austin, United States augmentjobs Full time
Job DescriptionJob DescriptionJob Title: Relationship Manager Job Summary:

The Relationship Manager will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction and loyalty to the organization. This role involves understanding client needs, providing tailored financial solutions, and acting as a trusted advisor. The Relationship Manager will work closely with internal teams to deliver a seamless client experience and identify opportunities to grow client accounts.

Responsibilities:
  • Build and maintain long-term relationships with clients, acting as their primary point of contact.
  • Understand clients' financial goals and needs, providing personalized advice and solutions to meet their objectives.
  • Manage a portfolio of clients, ensuring regular communication, follow-ups, and reviews of their financial plans.
  • Identify opportunities to expand client relationships through cross-selling or upselling additional products and services.
  • Collaborate with internal teams, including sales, product management, and customer service, to ensure a seamless client experience.
  • Address client concerns and issues in a timely and professional manner, ensuring client satisfaction.
  • Monitor client accounts to ensure compliance with company policies and industry regulations.
  • Prepare and present reports on client account performance, product usage, and satisfaction levels to senior management.
  • Stay informed about industry trends, market conditions, and changes in regulations that could impact clients.
  • Develop and implement strategies to improve client retention, satisfaction, and loyalty.
  • Participate in client meetings, presentations, and events to strengthen client relationships and promote company offerings.
Qualifications:
  • Bachelor's degree in Finance, Business, Marketing, or a related field.
  • 3-5 years of experience in relationship management, client services, or a similar role in the financial services industry.
  • Proven track record of managing and growing client relationships.
  • Strong understanding of financial products, services, and industry regulations.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to build trust and rapport with clients, ensuring a high level of client satisfaction.
  • Strong problem-solving skills and the ability to manage client concerns effectively.
  • Proficiency in CRM software, financial analysis tools, and Microsoft Office Suite.
  • Ability to work collaboratively with cross-functional teams and manage multiple client accounts.
  • Knowledge of regulatory requirements and compliance issues in financial services.
  • Professional certifications such as CFA, CFP, or similar are desirable.