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Contact Center Coordinator

2 months ago

Milwaukee, United States ADVENT Full time
Job DescriptionJob DescriptionDescription:

Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.


ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and to embark on a journey where passion meets purpose. We’re not what you typically find in healthcare. We’re proud to be a team that does things differently, with a focus on finding solutions for our patients. We know we’re not for everyone and don’t claim to be perfect but our commitment to improvement is unwavering. We have the tenacity, creativity, and drive to find a better way – together - and always keep our patients at the forefront.


Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success.


How you will make an impact as an Contact Center Coordinator:

  • Exhibit Best in Class Customer Service with validation, active listening, use of first names, and repeat understanding of concerns/statements
  • Answers patient questions for appointment scheduling, general billing, taking a payment, explanation of ADVENT processes, ADVENT’s purpose and why, Breathing Triangle solutions
  • Document concise phone and appointment notes in EHR
  • Complete Patient registration and activation fully with use of EHR and registration software for all demographics, contact information, insurance, Patient portal setup, and information/record requirement communication
  • Determine Patient insurance status and guide out-of-pocket costs by working with appropriate teams, communicate with patient and document appropriately in EHR
  • Attain performance metrics

What we're looking for in an Contact Center Coordinator:

  • Best in Class Customer Service experience
  • Experience working with customers over the phone highly preferred
  • Strong communication skills: verbal/written, listening, and building rapport with fluency in English
  • Excellent skills in ability to prioritize multiple tasks with attention-to-detail and accuracy in work
  • Excellent skills in typical office applications, such as PowerPoint, Word, Excel, Microsoft Teams and Outlook

Why you should choose ADVENT:

  • Culture that embraces being kind, is solutions minded, and encourages you to ask questions
  • 20 days of PTO (prorated your first year based on start date) & holiday pay
  • Medical, dental, and vision insurance with generous employer paid HRA account
  • 401k contribution
  • Remote work
  • Convenient Monday-Friday schedule between the hours of 7:30am-4:30pm

ADVENT Careers Website

Requirements: