Contact Center Representative

6 days ago


Milwaukee, Wisconsin, United States Versiti Inc. Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Contact Center Representative. In this role, you will be responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity and other phone-related tasks.

Key Responsibilities
  • Adhere to work schedule and meet productivity, quality, and service level goals
  • Provide compelling messaging to donors to influence blood donation
  • Answer donor questions, requests, and concerns via phone and text
  • Recruit new donors by asking existing donors for family/friend referrals
  • Attend training and implement techniques/tactics taught into workflow
  • Maintain accurate donor information in profile
  • Ensure donor requests are carried out by making the appropriate request and following up to ensure completion
  • Participate on team projects, as assigned
  • Demonstrate Versiti's core values daily
  • Execute service recovery techniques to address donor concerns/complaints
  • Provide excellent customer service by always doing what is right for the donor
  • Advocate Versiti's mission in the community
Requirements
  • High School Diploma or equivalent required
  • 1-3 years customer service experience, preferably in a contact center environment required
  • Excellent verbal and written communication skills required
  • Ability to demonstrate sales techniques and overcome objections required
  • Good attention to detail and accurate data entry skills required
  • Results-oriented and collaborates with management to meet individual goals required
  • Ability to multi-task and proactively communicate progress/obstacles required
  • Ability to perform in a team-oriented environment required
  • Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required
About Versiti

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognizes the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute and enable life-saving gifts from our donors. Our mission is to improve the lives of patients and help our healthcare partners thrive.



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