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Practice Manager
2 months ago
COMPANY DESCRIPTION
Unio Health Partners (UHP) is a highly differentiated physician practice management platform with the goal of transforming care delivery across the Western United States. UHP partners with leading physician practices, creating a cohesive, quality-oriented clinical culture and facilitating best practice sharing across the platform. Our affiliated practices gain access to a broader suite of services, providing a meaningful benefit to both physicians and patients. UHP's best-in-class clinical program covers three sub-specialties (urology, gastroenterology, and radiation oncology) and offers numerous ancillary services, including pathology lab, in-office dispensing, and chronic care management. We are led by a highly accomplished management team and provide a full suite of management services to its affiliated practices.
POSITION SUMMARY
The Practice Manager partners with senior management and affiliated physicians to ensure overall efficient clinical practice operations. The Practice Manager is responsible for supporting the organizational day-to-day needs of clinic operations, and direct supervision of the office staff. The Practice Manager develops, executes, and oversees aspects of service delivery, quality assurance, governmental regulations, licensing, regulatory compliance, program policies and practices, and assesses and addresses client access, needs, and issues. The position is hands-on and interacts and coordinates with management, staff, and patients.
What you will be doing
- Oversees the operations of clinical and non-clinical care for the site, ensuring compliance with established regulations and standards including quality assurance, confidentiality, and medical records documentation to ensure effective patient care and service quality.
- Provides direct supervision to support staff (front and back office) and manages employee performance to ensure optimal patient flow and high clinical quality.
- Develops and revises training manuals, SOPs, and resources and ensures delivery of excellent customer service by setting and enforcing expectations for employees.
- Monitors and improves practice key performance indicators related to revenue cycle, patient satisfaction, and access standards to ensure adherence to performance expectations.
- Serves as the key problem-solving resource for staff on patient issues. Serves as the first point of contact for patient complaints and insurance plan grievances. Studies patient needs/trends and recommends solutions to ongoing patient care problems.
What you will bring to the team
- Bachelor's degree in a healthcare-related field and/or business, or significant experience in the field in lieu of education.
- 3-5 years of physician practice management experience is required.
- Strong technical skills in Microsoft Suite, Teams, charting, and practice management systems.
- Ability to work with tight deadlines and identify priorities in a fast-paced environment while maintaining attention to detail.
- Holds self and others accountable to meet stated objectives, outcomes, goals, timetables, and commitments, adhering to standards even in the face of unforeseen circumstances.
What we can offer you
- Competitive Salary and Health Benefits (Medical, Dental, Vision)
- Generous time off (start accruing on your first day - no waiting period)
- Paid Holidays
- 401(k)
- Company Discounts
- Collaborative work environment - we want our employees to have a say in how we run our office
- Employee Recognition - we encourage employee recognition through our GEMS program
