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Executive Meeting Manager
4 months ago
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Executive Meeting Manager for the Hotel Paso Del Norte in El Paso, Texas.
Job Purpose:
The Executive Meeting Manager is an integral part of the sales team focused on working with smaller groups (up to 24 rooms/peak) and smaller meetings of 50 guests or less. This position works on all aspects of the sales process from receiving inquiry calls, booking business, confirming details and working with the group while they are on site. Additional responsibilities will include answering telephone inquiries and qualifying clients for meetings and events. This position reports to the Director of Catering. Candidates should have a minimum of 1 year of previous hotel experience, preferably in Sales & Catering. Also, have a good knowledge of guest room sales and possess strong organizational and administrative skills and must also possess excellent communication skills. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
- Optimize room rental charges.
- Book repeat business by having a track record of long term client relationships.
- Thorough knowledge of sales techniques including strong closing and negotiating skills.
- Comfortable with hotel site inspections and client presentations.
- Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
- Work closely with banquet department on operations and event execution. Ability to quickly evaluate alternatives and decide on a plan of action.
- Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Catering Department.
- Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
- Ability to work with outside vendors to ensure client satisfaction for all events/groups.
- Comply with company attendance policy.
- Perform any other job related duties as assigned.
- Prepare and send requested collateral materials to designated clients or guests. Common collateral materials might include catering menus, brochures, meeting room layout & seating capacity diagrams, area maps & brochures
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
- Must be able to provide proof of eligibility to work in the United States.
- Must have at least two to three years of direct or related experience in the customer service or hospitality industry.
- Must be able to project a warm, caring, and cheerful attitude at all times.
- Must be able to communicate properly.
- Must be detail oriented.
- Must be able to multitask: Change easily and frequently from one activity to another such as from typing to researching, to using a telephone, etc.
Other:
- Being passionate about people and service.
- Strong communication skills are essential when interacting with guests and employees.
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
- Basic math skills are used frequently when handling cash or credit.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
- Team Driven and Values Based Culture
- Medical/Dental/Vision
- Vacation & Holiday Pay
- Employee Assistance Program
- Career Growth Opportunities/ Manager Training Program
- Reduced Room Rates throughout the portfolio
- Third Party Perks (Movie Tickets, Attractions, Other)
- 401(k)
- Employee assistance program
- Employee discount
- Life insurance
- Referral program
