Client Product Manager, Mobile

7 days ago

Glen Allen, United States iSeatz Full time
Job DescriptionJob Description

Our Mission

iSeatz provides digital commerce and loyalty tech solutions that enable travel and lifestyle bookings to global customers including American Express, Expedia, and IHG Hotels. Our proprietary platform processes more than $9B a year in transactions.

We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third party marketplace, and loyalty integration.

We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.

What you’ll do

The Client Product Manager, Mobile reports to the Senior Product Manager and plays a key role on the mobile product team, focusing on collaboration with one of our largest and most influential clients. The Client Product Manager, Mobile will be instrumental in developing mobile software solutions that meet both the strategic needs of our business and the functional needs of our clients.

In this role you will work on detailed requirement gathering, process definition, and continuous liaison with the client to ensure expectations are met and exceeded. You will be responsible for understanding and translating product requirements into technical requirements that Developers can easily digest and execute as story and feature development, and that Quality Assurance resources can intuitively and successfully test all defined functionality and acceptance criteria.

Your Impact

  • Post onboarding into iSeatz, lead the Product team in creating best in class documentation that will enable all kinds of stakeholders - Product Managers, Product Owners, Developers, Quality Assurance Managers, and client contacts - to easily understand the mobile experience from the lens of a user

  • Engage closely with the client to understand their business processes and requirements, ensuring that our mobile solutions align with their goals

  • Translate client needs into detailed requirements for bespoke mobile applications, working closely with mobile developers and other Product Managers.

  • Collaborate and coordinate with Engineering/Developers to create and enhance technical documentation, including identifying mobile and API metrics to inform performance and qualitative metrics monitoring and reporting

  • Perform analyses and support assessment of the impact and scope of functional changes on existing mobile/platform infrastructure, particularly from the lens of the user

  • Collaborate with Product Managers, Product Owners, and the development team to establish technical debt and areas for system improvement within applications

  • Partner with and support release management to document and communicate risks, feature flags, and out of cycle releases

  • Participate in all internal and external/client meetings as defined, including but not limited to Scrum ceremonies, Sprint Planning, Documentation reviews, Sprint Demos, Priority Planning, etc.

  • Provide regular updates to both the internal team and the client on project status, risks, and opportunities

What you bring to the table

  • 5+ years experience in product management

  • Knowledge of platform-specific mobile programming languages and architecture

  • Proven ability to translate mobile functionality into business logic details

  • Exceptional communication and technical writing skills

  • A strong understanding of SDLC (agile methodologies) from scoping, requirements gathering, development, and quality assurance

  • Proficient in software development project management platforms such as Jira or Rally

  • A self-starter who is curious, proactive in identifying challenges and creative solutioning

  • Strong desire to collaborate and enjoy working in a team environment

Bonus points

  • Loyalty or Travel industry experience

Location

This role is remote-first and can be located anywhere inside the continental United States. iSeatz is a New Orleans-based company with Central Time Zone business hours, but feel free to work from your home office, from the beach, or from the cottage you rented for the summer

What we bring to the table

iSeatz is among the most prominent tech employers in New Orleans. With employee engagement and community impact at the forefront of our culture, we have been named a 2020 Top Workplace by nola.com and honored as one of the CityBusinesses’ Best Places to Work since 2008, including a 1st place award in 2020, at the height of a global pandemic.

iSeatz is committed to ensuring all employees are given every opportunity to succeed and grow within and beyond their current roles and responsibilities. We work diligently to build and maintain trust among our workforce in everything we do, beginning with fostering an autonomous and thought-provoking work environment.

Micromanagement does not have a place at iSeatz. You will be trusted to use the knowledge and experience that brought you to iSeatz in tandem with the support of your manager and those around you, as needed, to deliver a high-quality end product.

We value a diverse workplace

We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the People Operations Team at humanresources@iseatz.com.

A note about joining our workforce

At iSeatz, we’re looking for candidates who are genuinely excited about joining our fast-paced and motivated team. If you’re not enthusiastic about the opportunity to be a significant contributor; to lead with confidence, discipline, impact, thoughtfulness, innovation, and accountability; and to bring your passion and drive for this specific role to the table, we ask that you kindly refrain from applying. On the other hand, if this all sounds like you, we can’t wait to hear from you Come help us shape the future of the travel and loyalty tech industry.

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