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Client Relations Associate

2 months ago

Glen Allen, Virginia, United States Patient First Full time
Key Responsibilities:
  • Manage incoming and outgoing communications promptly, ensuring exceptional client service and precise information tailored to the client's requirements;
  • Engage in verbal and written correspondence with patients, clients, insurance providers, and other stakeholders involved in delivering occupational health services;
  • Maintain professional and courteous interactions with all parties;
  • Address customer inquiries and requests thoroughly and efficiently;
  • Promptly address all Health Insurance Portability and Accountability Act (HIPAA) matters and ensure appropriate notifications are made;
  • Establish new Industrial Client (IC) accounts, verify client information for accuracy and completeness, and update account details as necessary;
  • Timely and accurate reporting of drug screening results and discrepancies as instructed;
  • Complete all assigned reporting and review requirements accurately and promptly;
  • Process all departmental mail daily to avoid delays in communication;
  • Maintain open communication channels across all department branches;
  • Utilize, operate, and maintain office equipment as trained.
Minimum Qualifications:
  • Must be at least 18 years of age;
  • Exceptional written and verbal communication skills;
  • Ability to manage all phone interactions in a courteous, professional, and timely manner while upholding high standards;
  • Capable of prioritizing and managing multiple tasks effectively;
  • Familiarity with Occupational Health services, particularly Workers' Compensation (preferred);
  • Proficient in computer usage, including Microsoft Word and Excel;
  • Basic mathematical and analytical/problem-solving abilities;
  • Self-motivated with the capacity to work independently and meet productivity targets;
  • Ability to remain seated for extended periods (4-7 hours at a time);
  • Willingness to adapt work schedule to meet departmental service level requirements.