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Patient Accounts Associate
4 months ago
Summary:
We’re dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. We’ve become the leading independent nonprofit in children’s mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow’s breakthrough treatments.
Reporting to the Senior Patient Accounts Associate this is a non-exempt, full-time position located in our San Mateo location.
The Child Mind Institute is proud to be named a Great Place to Work-Certified company Our competitive compensation and benefits include medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, discounted tickets and entertainment perks programs. For more information about our benefits, please visit our employee benefits website.
Responsibilities:
- Process all payments in the electronic medical record (EMR) system
- Manage billing related documentation including invoices, credit card authorizations, and consents
- Manage open balances, payment plans, follow-up and escalation to ensure accounts are consistently up to date
- Provide high quality customer service in daily interaction with patients and families
- Understand mental health billing codes, rules, and regulations, and clearly communicate with patients and clinicians as needed
- Review daily transactions and process all corrections
- Review weekly productivity and open balance reports for accuracy
- Liaise with insurance companies on patients’ behalf when necessary
- Manage high priorities and multi-task in a fast-paced work environment
- Resolve urgent, sensitive, and confidential issues with discretion and integrity, and strictly protect personal health information
- Assist with training of new support staff and provide team coverage when necessary
Qualifications:
- Bachelor’s Degree or 1+ years of relevant work experience
- Prior experience in an administrative or customer service role preferred
- Applicants with experience in mental health billing preferred
- Strong interpersonal, communication, and customer service skills
- Excellent judgment and creative problem-solving skills, including conflict resolution
- Ability to appropriately handle sensitive information with discretion
- Professional demeanor and attitude; ability to interface with families as well as senior leadership, clinicians, and staff
Special Considerations:
Please upload your CV during the application process.
The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.
The Child Mind Institute is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.
