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General Manager

3 months ago

Washington, United States Vision Achievement Full time
Job DescriptionJob Description


We are seeking an experienced Senior Area General Manager - Food to lead daily operations for our food team at MedStar Washington Hospital Center located in Washington, DC

If you have extensive experience in a healthcare environment - you are encouraged to apply now

MedStar Health is a not-for-profit health system dedicated to caring for people in Maryland and the Washington, D.C., region while advancing the practice of medicine through education, innovation, and research. MedStar is recognized regionally and nationally for excellence in medical care. MedStar Health's patient-first philosophy combines care, compassion, and clinical excellence with an emphasis on customer service. This is a 900-bed hospital where the GM will lead the entire Food & Nutrition operations including patient meal services, retail, doctors lounge, and catering.

Strong Operations, Finance, Patient, Retail, and Client Relations are essential for success in this role. A true commitment to Nursing Relationships and the Patient Experience is needed. Staff development, engagement, and understanding of regulatory compliance in DC are a plus.

We are looking for candidates who will:

  • Have oversight of day-to-day operations.
  • Deliver high-quality food service.
  • Achieve company and client financial targets and goals.
  • Develop and maintain client and customer relationships.
  • Develop strategic plans.
  • Create a positive environment.
  • Ensure Sodexo Standards are met.

The ideal candidate:

  • Has a work history demonstrating strong leadership skills, as well as previous supervisory experience and the ability to work collaboratively.
  • Has General Manager Food & Nutrition leadership experience in a healthcare environment.
  • Has experience managing in a union environment.
  • Has outstanding client relationship skills and strong financial acumen.
  • Has the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service.
  • Can demonstrate the ability to prioritize tasks and exhibit flexibility to take on additional responsibilities as needed.
  • Can demonstrate working knowledge of Sodexo Food Management Systems (FMS) and Market Connections (MSC) and is proficient in computer skills and report management experience.

Note: Employees who work at MedStar Washington Hospital Center are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and provide proof of vaccination.

Position Summary

  • Directs all contract management service operations at a single account/unit. Maintains customer satisfaction and good public relations. Manages through managers and is accountable for the contract. Senior-most person assigned to an account may have multiple clients and/or satellite locations.
  • Provides local leadership and strategic direction while developing a team for new and emerging business solutions that sustain growth in the day-to-day operations.

Key Duties

  • Directs all contract services.
  • Oversees management/administrative team who are responsible for special functions, cash control, and payroll.
  • Customer and client satisfaction
  • Drives growth
  • Financial management

Basic Qualifications & Requirements

  • Basic Education Requirement - Bachelors Degree or equivalent experience
  • Basic Management Experience - 5 years
  • Basic Functional Experience - 5 years

MUST HAVE

  • Bachelors Degree or equivalent experience
  • 5 years of Functional & Management experience.
  • Experience in food service management.
  • General Manager Food & Nutrition leadership experience in a healthcare environment.
  • Experience managing in a union environment.
  • Experience in a hospital with a 500-bed minimum
  • Experience in client relationships and strong financial acumen.
  • Experience in managing teams who are responsible for special functions, cash control, and payroll.
  • Experience in Financial management.