Area Director of Reservations Sales

4 weeks ago

San Diego, United States San Diego Mission Bay Resort Full time
Job DescriptionJob DescriptionDescription:

The Area Director of Reservations Sales is responsible for the Reservations efforts at 3 of our San Diego area properties: San Diego Mission Bay Resort, L’ Auberge Del Mar, and Estancia La Jolla Hotel and Spa. Working closely with our Area Director of Sales and Marketing, this position will help set strategies, create procedures, develop and execute training and incentive programs, and develop, coach, and motivate our talented reservation teams.


ESSENTIAL JOB FUNCTIONS

  • Consult with sales, revenue management and reservations sales associates to lead revenue-producing efforts.
  • Evaluate call volume reports to ensure optimization of staffing by day of week and shift in order to capture peak call volume.
  • Evaluate call conversion reports and develop action plans to increase and optimize conversion both internally and externally for the hotels.
  • Manage the input of data and report generation in the daily, weekly and monthly reports.
  • Act as primary administrator of NAVIS platform.
  • Monitor sales calls for both central and property sales associates and recommend developmental action plans to maintain call standards.
  • Create and implement incentive programs with specific ROI for the department and hotels revenue generation.
  • Meet deadlines as established by corporate team and by hotels.
  • Coach and supervise reservations sales associates in issues relating to the daily operation of the Reservations Department.
  • Oversee recruiting, hiring and training within the department. .
  • Make recommendations and implement processes specifically related to team member retention.
  • Aid in the professional development of direct reports.

The OFFER

Our Team Members are our most important asset and that’s reflected in our benefits. This position offers a comprehensive Health Benefits Package to include Medical/Dental/Vision, supplemental benefits to select from such as Short-term Disability, Life Insurance, Hospitality Indemnity, Pet Insurance, 401k Plan with Employer match, Complimentary lunch and parking, Bonus Incentive Plan, On demand Pay – Your Pay before Payday, Career growth opportunities and Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts. This position pays $75K to $80K annually.

Our CULTURE

People who best fit our culture are hard-working, reliable team players with a passion for hospitality. We look for candidates with a 'can do' attitude and a willingness to learn. We let our personalities shine and we like to have fun. Noble House Hotels & Resorts a curated collection of 23+ unique hotels around the Americas, distinctly unique in location and soul.


We take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Requirements:

We are seeking individuals with the following qualifications:

  • Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance or a relevant field of work preferred.
  • Two years reservations experience.
  • In-depth understanding of tools- spreadsheets, statistical methods for analyzing data.
  • Strong analytical skills.
  • Knowledge of hotel operations
  • Ability to use PMS and reservation systems.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

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