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Sales & Reservations Coordinator
2 months ago
Hotel Caza San Francisco is a leading hospitality management company recognized for its commitment to excellence in the industry. With a portfolio of global properties, we provide expert guidance through all stages of the hospitality property cycle.
Job Summary:The Sales and Reservations Coordinator plays a critical role in the smooth operation of Sales and Reservations, providing attentive, courteous, and efficient service to all guests. This position requires a high level of organization, communication, and problem-solving skills.
Key Responsibilities:- Respond to all guest inquiries in a timely and professional manner.
- Act as liaison between the Central Reservations Office and the Hotel.
- Enter reservations into the computer system according to standard operating procedures.
- Maintain and stay up-to-date on the latest computer programs and innovations.
- Perform data entry of all pertinent correspondence in a timely manner.
- Communicate and work closely with the Sales Department concerning group bookings.
- Handle all special reservations, including VIP reservations, packages, and discounts.
- Prepare and distribute meeting minutes.
- Maintain accurate files and reports.
- Assist with group services as needed.
- Assist with daily operations of the Reservations Center as needed.
- High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
- At least 3 to 5 years of progressive experience in a hotel or related field preferred.
- College course work in a related field helpful.
- Computer knowledge/skills required.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Hotel Caza San Francisco Standards.
- Maintain high standards of personal appearance and grooming.
- Comply with Hotel Caza San Francisco Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel-related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
$26.00-$29.00 hourly
