Multi Unit Operations Leader

1 month ago

Fargo, United States Sonic Drive-In Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance

Job Summary
We are seeking a dynamic and results-oriented Multi-Unit Operations Leader to oversee the operations of four Sonic Drive-In locations in North Dakota. You will be managing the operations of all General Managers and employees within the 4 Sonic Drive-In locations. You will also be responsible for training and supporting the drive-ins employees to ensure we provide quality food in a clean, safe and efficient manner so that our guests will have an enjoyable experience at Sonic The ideal candidate will demonstrate strong leadership skills, engagement with team members, and a focus on achieving excellent operational results. This is a unique opportunity for an individual who is passionate about driving success and fostering a positive work environment.

Responsibilities:

Leadership and Team Development
- Provide leadership and direction to store managers and staff across all locations.
- Mentor and develop management teams to enhance their skills and performance.
- Foster a culture of teamwork, accountability, and continuous improvement.

Operational Excellence
- Ensure consistent operational standards and procedures are followed at all locations.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
- Implement strategies to increase efficiency, customer satisfaction, and profitability.

Engagement and Communication
- Maintain open and effective communication channels with all team members.
- Engage with staff to create a positive and motivated work environment.
- Address and resolve any issues or concerns promptly and effectively.

Financial Management
 - Oversee budgeting, forecasting, and financial planning for all locations.
- Manage P&L statements and ensure financial goals are met or exceeded.
- Develop and implement strategies to maximize revenue and control costs.

Customer Service Excellence
- Ensure exceptional customer service is delivered consistently across all locations.
- Address customer feedback and complaints in a professional and timely manner.
- Implement initiatives to enhance the overall customer experience.

Qualifications
  • High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred
  • Minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision
  • Proven experience in multi-unit operations management, preferably in the food service or retail industry.
  • Required to work a minimum 5 day workweek including irregular hours, nights, weekends and holidays as well as travel between locations as needed.
  • Knowledge of recruiting, interviewing and selection practices
  • Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
  • Strong leadership and supervisory practices and skills; effective verbal and written communication skills
  • Strong organizational and time management skills.
  • Basic accounting and computer skills.
  • Ability to analyze data, identify trends, and implement effective solutions.
  • Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
  • Problem solving, decision-making and conflict-resolution skills
  • Abide by the companys appearance, uniform and hygiene standards
Benefits/Perks
  • Competitive wages
  • Health, Dental, Vision & Life benefits
  • PTO
  • Meal Discounts
If you are a motivated leader with a passion for operational excellence and a desire to make a significant impact, we invite you to apply for this exciting opportunity.

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