Fargo Retail Operations Leader

2 weeks ago

Fargo, North Dakota, United States Buff City Soap Franchise Full time
Job Overview

The Store Supervisor plays a pivotal role in the success of Buff City Soap by guiding a dedicated team to deliver an exceptional customer experience. This position requires a proactive approach to managing the daily operations of the store, ensuring that all activities align with the company’s mission of providing high-quality, handmade products.

Key Responsibilities
  • Lead and mentor team members to enhance customer service and satisfaction.
  • Address customer inquiries and concerns promptly and effectively.
  • Maintain a positive and calm atmosphere during peak business hours.
  • Uphold the company’s standards by ensuring team accountability for quality service.
  • Drive performance metrics through strategic planning and motivation of the team.
  • Foster a culture of integrity and respect, reflecting the values of Buff City Soap.
  • Delegate tasks efficiently to ensure smooth operational flow.
  • Oversee inventory management, including raw materials and finished products.
  • Ensure the store environment is clean, organized, and visually appealing in accordance with brand standards.
  • Supervise the overall cleanliness and maintenance of the store.
  • Manage staffing levels to support employee growth and operational needs.
  • Ensure compliance with relevant labor laws and regulations.
  • Utilize operational tools to achieve excellence in store management.
  • Analyze financial reports to identify trends and improve store performance.
  • Conduct regular performance evaluations and set ambitious goals for team members.
  • Maintain ongoing sales initiatives.
Qualifications
  • Preferred college education, though not mandatory.
  • Required experience in management or sales.
  • Basic proficiency in computer applications such as Word, Excel, and Outlook.
  • Ability to thrive in a fast-paced environment while managing multiple priorities.
  • Strong understanding of customer service principles and operational practices.
  • Excellent problem-solving and organizational skills.
  • Proven leadership abilities with experience in coaching and mentoring.
  • Effective team-building capabilities.
  • Ability to prioritize tasks and delegate responsibilities appropriately.
Physical Requirements
  • Capability to stand and walk for extended periods.
  • Not sensitive to various scents and fragrances.
  • Manual dexterity for handling products and materials.
  • Ability to lift and move items weighing up to 50 lbs.
  • Physical agility to perform various tasks, including cleaning and organizing.

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