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Inside Sales Key Account Manager

2 months ago

Lincolnshire, United States Staples, Inc. Full time
Job Description

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.  Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding.  From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.  

What you’ll be doing:

  • Manage Quill’s largest customers located throughout the country. Sales strategies will be executed through phone, social selling, email/digital and on-site visits.
  • Maintain a thorough and current knowledge of products and service programs to consolidate business through educating customers based on their needs. This position requires a high level of business acumen, sales strategy and overall sales professionalism.
  • Consistently think out of the box to appease the large volume customer. Work with other departments internally to implement new ideas into the sales strategy and overall process. Examples include creating websites and bringing in specific products desired.
  • Negotiate purchasing agreements and legal long-term contacts with customers that potentially spend $2 million dollars annually. Collaborate with Staples legal team and finance department throughout the long-term process.
  • Visit approximately 15+ customers nationally each year as well as customer conferences and trade shows.
  • Work with marketing and merchandising to coordinate specifics, such as trade shows, mailings, e-mails, new product lines and large volume pricing.
  • Collaborate with suppliers on large orders, pricing, and samples.
  • Interact with high level decision makers, such as CFO’s, controllers, legal and purchasing agents, throughout the selling strategy. Educate customers on the programs Quill has in place
  • Collaborate with our sales operations manager on custom procurement platforms
  • Help to coach Sales Department by participating in mentor program. Share sales expertise and lead sales strategy meetings
  • Many high spending contracts require 3+ years long term planning. Over $40 million dollars of business is managed within the Key Account Manager group, most of which are high risk in completion gaining market share. It is essential that Key Account Managers execute sales strategy and contracts
  • Meet or exceed productivity metrics and goals
  • Retain large customers
  • Acquire new business and grow sales

What you bring to the table:

  • Creative and cognitive thinking ability
  • Excellent oral and written communication skills
  • Strong organizational and problem-solving skills
  • Ability to work in a fast-paced environment and adjust priorities based on activity

Qualifications 

What’s needed - Basic Qualifications

  • High school diploma or GED
  • 3+ years prior experience in account management or business development
  • Must have the availability to travel

What’s needed – Preferred Qualifications

  • Bachelor’s degree
  • Proficient computer skills and knowledge of Microsoft Office

We offer:

  • Inclusive culture with associate-led Business Resource Groups
  • 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more