Client Service Representative
2 months ago
Practice:
You’d do anything for your family. At Bedford Oaks Family Vet, we feel the same. Each one of our patients receives personal care from a team of experts that will treat your pet like their own. We are a top-of-the-line animal hospital offering top-of-the-line services for pets in Bedford, Arlington, Fort Worth, Irving, and surrounding cities.
In need of an emergency vet in Bedford, TX? Give us a call. We are AAHA accredited and Fear Free Certified
Position Purpose:Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.
Credentialed Technician Competencies:- Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
- Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
- Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
- Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
- Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
- Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
- Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
- Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
- Processes cash, checks, charge card payments and credit account payments.
- Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
- Assists in the updating of client/patient files, as needed.
- Prepares and sends client correspondence.
- Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
- Performs a backup of the computer system on a regular basis, as directed.
- Performs and oversees the performance of posting daily business.
- Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
- Answers incoming telephone calls applying proper telephone etiquette.
- Presents clients with medications, instructions, new client kits and any other take home items.
- Handles emergency situations with great care, patience, and following established clinic policies and procedures.
- Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
- Ability to work on weekends as required
- High school diploma or equivalent
- Previous veterinary experience preferred
- Client satisfaction references preferred
- Practices OSHA safety techniques including proper PPE
- Paid time off
- Health insurance; dental insurance; vision insurance
- Retirement benefits or accounts
- Bonus incentive
- Flexible work schedules
- Career and professional development
- Employee Assistance Program
- Employee Referral Program
Benefits offered may vary depending on full or part time employment status according to company policy.
Pay Range:USD $15.00 - USD $16.00 /Hr.-
Client Service Representative
2 months ago
Bedford, United States Heartland Veterinary Partners LLC Full timePractice: You’d do anything for your family. At Bedford Oaks Family Vet, we feel the same. Each one of our patients receives personal care from a team of experts that will treat your pet like their own. We are a top-of-the-line animal hospital offering top-of-the-line services for pets in Bedford, Arlington, Fort Worth, Irving, and surrounding cities. ...
-
Client Service Representative
2 months ago
Bedford, United States Heartland Veterinary Partners LLC Full timePractice: You’d do anything for your family. At Bedford Oaks Family Vet, we feel the same. Each one of our patients receives personal care from a team of experts that will treat your pet like their own. We are a top-of-the-line animal hospital offering top-of-the-line services for pets in Bedford, Arlington, Fort Worth, Irving, and surrounding cities. In...
-
Client Service Representative
2 months ago
Bedford, United States Heartland Veterinary Partners LLC Full timePractice: You’d do anything for your family. At Bedford Oaks Family Vet, we feel the same. Each one of our patients receives personal care from a team of experts that will treat your pet like their own. We are a top-of-the-line animal hospital offering top-of-the-line services for pets in Bedford, Arlington, Fort Worth, Irving, and surrounding cities. In...
-
Client Service Representative
1 month ago
Bedford, United States Heartland Veterinary Partners LLC Full timePractice: You’d do anything for your family. At Bedford Oaks Family Vet, we feel the same. Each one of our patients receives personal care from a team of experts that will treat your pet like their own. We are a top-of-the-line animal hospital offering top-of-the-line services for pets in Bedford, Arlington, Fort Worth, Irving, and surrounding cities. In...
-
Client Service Representative
3 weeks ago
Bedford Hills, New York, United States VCA Full timeJob SummaryWe are seeking a highly skilled Client Service Representative to join our team at VCA. As a key member of our client support team, you will be responsible for providing exceptional customer service to our clients and their pets.Key ResponsibilitiesProvide outstanding customer service to clients and their pets, including greeting visitors,...
-
Business Service Representative
3 weeks ago
Bedford, Texas, United States Markel Full timeRepresent SNC with ExcellenceAs a Client Support Specialist, you will consistently represent Markel with honesty, integrity, and professionalism, delivering excellent quality products and customer service. You will be required to attend various management meetings and may be required to travel domestically to client sites.Key Responsibilities:Represent...
-
Client Service Representative
2 months ago
Bedford, TX, United States Heartland Veterinary Partners LLC Full timePractice: You’d do anything for your family. At Bedford Oaks Family Vet, we feel the same. Each one of our patients receives personal care from a team of experts that will treat your pet like their own. We are a top-of-the-line animal hospital offering top-of-the-line services for pets in Bedford, Arlington, Fort Worth, Irving, and surrounding cities....
-
Client Service Representative
2 months ago
Bedford, TX, United States Heartland Veterinary Partners LLC Full timePractice: You’d do anything for your family. At Bedford Oaks Family Vet, we feel the same. Each one of our patients receives personal care from a team of experts that will treat your pet like their own. We are a top-of-the-line animal hospital offering top-of-the-line services for pets in Bedford, Arlington, Fort Worth, Irving, and surrounding cities....
-
Insurance Service Representative
2 weeks ago
Bedford, New Hampshire, United States Boufford Insurance Agency Full timeCustomer Service Representative Job DescriptionWe're seeking a highly motivated and organized Customer Service Representative to join our team at Boufford Insurance Agency. As a key member of our growing team, you will be responsible for managing client communications, nurturing key relationships, and keeping track of all necessary documentation. This...
-
Insurance Customer Service Representative
1 month ago
Bedford, New Hampshire, United States Boufford Insurance Agency Full timeCustomer Service RepresentativeWe're seeking a highly organized and motivated Customer Service Representative to join our growing team at Boufford Insurance Agency.As a Customer Service Representative, you will be responsible for managing client communications, nurturing key relationships, and keeping track of all necessary documentation. You will help...
-
National Director of Client Services
3 weeks ago
New Bedford, Massachusetts, United States Markel Service Inc. Full timeJob Title: National Director of Client ServicesAt Markel Service Inc., we're seeking a highly skilled and experienced National Director of Client Services to lead our Account Management team. As a key member of our leadership team, you will be responsible for overseeing the service delivery of our clients, ensuring exceptional customer satisfaction, and...
-
Customer Service Representative
3 weeks ago
Bedford, United States Professional Alternatives Full timeRole: Customer Service Representative (Bilingual Spanish Speaking) Compensation: $15 an hour + uncapped commission and a full benefits package Location & Hours: Bedford, Texas, Monday through Friday fully in-office ***Must be flexible to potentially work Saturdays once the call center opens up on that day*** Our client is seeking a highly motivated...
-
State National Director of Client Services
5 months ago
Bedford, United States Markel Service Inc. Full timeWhat part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further...
-
Customer Service Representative
4 weeks ago
Bedford, United States Professional Alternatives Full timeRole: Customer Service Representative (Bilingual Spanish Speaking)Compensation: $15 an hour + uncapped commission and a full benefits packageLocation & Hours: Bedford, Texas, Monday through Friday fully in-office***Must be flexible to potentially work Saturdays once the call center opens up on that day*** Our client is seeking a highly motivated individual...
-
Insurance Customer Service Representative
1 month ago
Bedford, United States Boufford Insurance Agency Full timeDescription We're seeking an organized and highly motivated Customer Service Representative to join our growing team. Responsibilities include managing client communications, nurturing key relationships, and keeping track of all necessary documentation, paying close attention to any policy changes, important deadlines, and legal regulations. You will help...
-
Customer Service Representative
3 weeks ago
Bedford, Texas, United States Professional Alternatives Full timeCustomer Service RepresentativeAre you a highly motivated individual with excellent communication skills? Do you have a passion for delivering exceptional customer experiences? We are seeking a talented Customer Service Representative to join our team at Professional Alternatives.Key Responsibilities:Provide top-notch customer service to clients via phone,...
-
Customer Service Representative
3 weeks ago
Bedford, Ohio, United States Bam Childress - State Farm Agent Full timeJob OverviewWe are seeking a skilled Customer Relations Representative to join our team at Bam Childress - State Farm Agent. As a key member of our agency, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and promoting the growth of our business.Key ResponsibilitiesEstablish...
-
Customer Service Representative
2 weeks ago
Bedford, Virginia, United States VIMO INC Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through inbound and outbound calls, online chat inquiries, and application data entry.Key...
-
Customer Service Representative
3 weeks ago
Bedford, Ohio, United States Great Day Improvements: A Family of Brands Full timeCustomer Experience RepresentativeAt Great Day Improvements: A Family of Brands, we are seeking a highly skilled and dedicated Customer Experience Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage customer...
-
Client Services Manager
2 weeks ago
Bedford, Massachusetts, United States LogixHealth Full timeJob OverviewWe are seeking a highly skilled Client Services Manager to join our team at LogixHealth. As a key member of our client-facing team, you will be responsible for ensuring client satisfaction within the healthcare revenue cycle process.Key Responsibilities:Manage a book of hospital and physician clients, with varying service lines and individual...