Client Service Representative

1 month ago

Bedford TX United States Heartland Veterinary Partners LLC Full time
Practice:

You’d do anything for your family. At Bedford Oaks Family Vet, we feel the same. Each one of our patients receives personal care from a team of experts that will treat your pet like their own. We are a top-of-the-line animal hospital offering top-of-the-line services for pets in Bedford, Arlington, Fort Worth, Irving, and surrounding cities.

 

In need of an emergency vet in Bedford, TX? Give us a call. We are AAHA accredited and Fear Free Certified

Position Purpose:

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Credentialed Technician Competencies:
  • Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
  • Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas.
  • Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
  • Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
  • Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
  • Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities:
  • Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
  • Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
  • Processes cash, checks, charge card payments and credit account payments.
  • Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
  • Assists in the updating of client/patient files, as needed.
  • Prepares and sends client correspondence.
  • Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
  • Performs a backup of the computer system on a regular basis, as directed.
  • Performs and oversees the performance of posting daily business.
  • Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
  • Answers incoming telephone calls applying proper telephone etiquette.
  • Presents clients with medications, instructions, new client kits and any other take home items.
  • Handles emergency situations with great care, patience, and following established clinic policies and procedures.
  • Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements/Qualifications:
  • Ability to work on weekends as required
  • High school diploma or equivalent
  • Previous veterinary experience preferred
  • Client satisfaction references preferred
  • Practices OSHA safety techniques including proper PPE
Benefits Offered:
  • Paid time off
  • Health insurance; dental insurance; vision insurance
  • Retirement benefits or accounts
  • Bonus incentive
  • Flexible work schedules
  • Career and professional development
  • Employee Assistance Program
  • Employee Referral Program

 

Benefits offered may vary depending on full or part time employment status according to company policy. 

Pay Range: USD $15.00 - USD $16.00 /Hr.

  • Client Service Representative

    1 month ago

    Bedford, TX, United States Heartland Veterinary Partners LLC Full time

    Practice: You’d do anything for your family. At Bedford Oaks Family Vet, we feel the same. Each one of our patients receives personal care from a team of experts that will treat your pet like their own. We are a top-of-the-line animal hospital offering top-of-the-line services for pets in Bedford, Arlington, Fort Worth, Irving, and surrounding cities....

  • Client Services Representative

    4 weeks ago

    , TX, United States FlightSafety International Full time

    About FlightSafety InternationalFlightSafety International is a leading provider of professional aviation training and services. Our company operates the world's largest fleet of advanced full-flight simulators and offers training for pilots, technicians, and other aviation professionals from around the globe.Purpose of PositionThe Client Services...

  • Client Service Representative

    1 month ago

    Bedford, United States Heartland Veterinary Partners LLC Full time

    Practice: You’d do anything for your family. At Bedford Oaks Family Vet, we feel the same. Each one of our patients receives personal care from a team of experts that will treat your pet like their own. We are a top-of-the-line animal hospital offering top-of-the-line services for pets in Bedford, Arlington, Fort Worth, Irving, and surrounding cities. ...

  • Client Service Representative

    1 month ago

    Bedford, United States Heartland Veterinary Partners LLC Full time

    Practice: You’d do anything for your family. At Bedford Oaks Family Vet, we feel the same. Each one of our patients receives personal care from a team of experts that will treat your pet like their own. We are a top-of-the-line animal hospital offering top-of-the-line services for pets in Bedford, Arlington, Fort Worth, Irving, and surrounding cities. In...

  • Client Service Representative

    1 month ago

    Bedford, United States Heartland Veterinary Partners LLC Full time

    Practice: You’d do anything for your family. At Bedford Oaks Family Vet, we feel the same. Each one of our patients receives personal care from a team of experts that will treat your pet like their own. We are a top-of-the-line animal hospital offering top-of-the-line services for pets in Bedford, Arlington, Fort Worth, Irving, and surrounding cities. In...

  • Client Service Representative

    1 month ago

    Bedford, United States Heartland Veterinary Partners LLC Full time

    Job DescriptionPractice:You’d do anything for your family. At Bedford Oaks Family Vet, we feel the same. Each one of our patients receives personal care from a team of experts that will treat your pet like their own. We are a top-of-the-line animal hospital offering top-of-the-line services for pets in Bedford, Arlington, Fort Worth, Irving, and...

  • Veterinary Client Service Representative

    2 weeks ago

    , TX, United States Thrive Pet Healthcare Full time

    About UsAt Thrive Pet Healthcare, we're dedicated to providing exceptional care for pets and their families. Our team is passionate about creating a positive and supportive work environment that fosters growth and development.Job SummaryWe're seeking a highly skilled and compassionate Client Service Representative to join our team at Canyon Creek Animal...

  • Client Service Representative

    4 weeks ago

    Bedford, United States Heartland Veterinary Partners LLC Full time

    Practice: You’d do anything for your family. At Bedford Oaks Family Vet, we feel the same. Each one of our patients receives personal care from a team of experts that will treat your pet like their own. We are a top-of-the-line animal hospital offering top-of-the-line services for pets in Bedford, Arlington, Fort Worth, Irving, and surrounding cities. In...

  • Client Services Representative II

    1 week ago

    , TX, United States Worldpay Full time

    Unlock Your PotentialAre you ready to take your career to the next level? We're looking for a talented Client Service Representative II to join our dynamic team at Worldpay. As a key member of our customer support team, you'll play a vital role in delivering exceptional service to our clients and driving business growth.What You'll Own• Serve as the...

  • Client Service Representative

    4 weeks ago

    , MA, United States Hire Talent Full time

    Job DescriptionAs a Client Service Representative at Hire Talent, you will play a critical role in servicing and maintaining oversight of assigned client relationships. Your primary responsibility will be to understand your clients' needs and provide exceptional support to ensure high client satisfaction.The ideal candidate will have a strong analytical and...

  • Client Service Representative

    1 week ago

    Bedford Hills, New York, United States VCA Full time

    Job SummaryWe are seeking a highly skilled Client Service Representative to join our team at VCA. As a key member of our client support team, you will be responsible for providing exceptional customer service to our clients and their pets.Key ResponsibilitiesProvide outstanding customer service to clients and their pets, including greeting visitors,...

  • Client Services Representative

    1 month ago

    , FL, United States PharmaLink Full time

    {"Job Title": "Client Services Representative", "Job Summary": "We are seeking a highly skilled Client Services Representative to join our team at PharmaLink. As a key member of our customer service team, you will be responsible for providing exceptional support to our external and internal customers. Your primary focus will be on handling customer inquiries...

  • Client Service Representative

    1 month ago

    , CA, United States Interim HealthCare Northern CA, NV, OR Full time

    Client Service RepresentativeAt Interim HealthCare Northern CA, NV, OR, we're committed to delivering exceptional care and support to our clients and patients. As a Client Service Representative, you'll play a vital role in ensuring the highest quality of care and services.Key Responsibilities:Assist in scheduling staff and improving the process of...

  • Client Service Representative

    1 month ago

    , NC, United States PSG Global Solutions Careers Full time

    Job Opportunity: Client Service RepresentativeAt PSG Global Solutions Careers, we're seeking a highly skilled Client Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer support and ensuring that our clients receive the highest level of service.Key Responsibilities:Respond to...

  • Client Account Representative

    1 month ago

    , TX, United States Financial Statement Services, Inc Full time

    Job Title: Client Account RepresentativeWe are seeking a highly skilled Client Account Representative to join our team at Financial Statement Services, Inc. in Coppell, TX. As a key member of our Client Services team, you will be responsible for managing multiple client accounts, ensuring seamless communication, and providing exceptional customer service.Key...

  • Client Service Representative

    2 weeks ago

    , OH, United States VCA Animal Hospitals Full time

    About the RoleWe are seeking a highly skilled and personable Client Service Representative to join our team at VCA Animal Hospitals.This is a unique opportunity to work in a fast-paced environment where you will be the face of our practice, building and maintaining customer trust and confidence in our abilities.Key ResponsibilitiesProvide exceptional...

  • Client Service Representative

    1 week ago

    , MA, United States VCA Animal Hospitals Full time

    About the Role:VCA Animal Hospitals is seeking a highly skilled and compassionate Client Service Representative to join our team. As the face of our practice, you will be responsible for providing exceptional customer service, ensuring a positive experience for our clients and their pets.Key Responsibilities:Scheduling and confirming appointmentsPlacing...

  • Client Service Representative

    1 month ago

    , KS, United States Account Recovery Specialists, Inc Full time

    Job OverviewAccount Recovery Specialists, Inc. is seeking a highly skilled Client Service Representative to join our team in Dodge City. As a key member of our team, you will be responsible for providing exceptional customer service, resolving account balances, and working closely with consumers to deliver outstanding results.ResponsibilitiesProvide...

  • Client Services Representative

    1 week ago

    , NV, United States arvato Bertelsmann Full time

    Job SummaryThe Client Services Representative will be responsible for managing customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order...

  • Veterinary Client Service Representative

    2 weeks ago

    , CO, United States Thrive Pet Healthcare Full time

    Customer Service RepresentativeWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Thrive Pet Healthcare. As a key member of our customer care team, you will be responsible for providing exceptional service to our clients and their pets.Key Responsibilities:Provide top-notch customer service by being attentive...