Customer Service Representative
4 days ago
At Great Day Improvements: A Family of Brands, we are seeking a highly skilled and dedicated Customer Experience Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Manage customer inquiries, concerns, and complaints in a timely and professional manner.
- Communicate effectively with customers through various channels, including phone, email, and chat.
- Provide solutions to customer issues and concerns, escalating complex issues to management when necessary.
- Collect and enter customer information, process orders, and update customer accounts.
- Collaborate with the service team to schedule services and ensure timely resolution of customer issues.
- Update records and files with customer interactions and account information.
- Collect balances due and post payments to customer accounts.
Requirements:
- High school diploma or equivalent.
- Previous experience handling escalated customer concerns required.
- Experience in a call center environment viewed favorably.
- Excellent computer skills, including experience with CRM systems, Microsoft Outlook, Word, Excel, and Teams.
- Ability to work independently and as a team, with a positive attitude and strong communication skills.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for growth and development.
- A competitive salary and benefits package.
How to Apply:
Interested candidates should submit their resume and a cover letter outlining their experience and qualifications for the position.
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