State National Director of Client Services
3 months ago
If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
Join us and play your part in something special
The Director of Account Services will be responsible for leading, planning, and directing the function of Account Management. In addition, this position will be responsible for overseeing the service of accounts within described service level and metrics, and promote relationship development with client accounts through Account Managers achieving company’s targeted profitability level.
Essential Functions:
Directly oversee Client Services-Account Management by establishing territories, objectives, policy and procedures to ensure company goals are achieved. Assist with the development and execution of a strategic plan to ensure service standards are achieved and continuously enhanced and amended as needed for clients. Promote relationship development with clients and maintain an indirect relationship with accounts to ensure account satisfaction Oversee resource planning, including budget, reporting and communications to ensure profitability. Participate in client interactions to ensure cross training, customer satisfaction and management involvement regularly Provide leadership to staff by coaching, mentoring and developing skills Provide precise and accurate reporting to upper managementAdditional Responsibilities:
Assist with the development and implementation of process improvements that support the accuracy and timeliness needs of clients as well as the strategic and financial objectives of the company Participate in the development of long term strategic company plans related to customer service.Knowledge/Skills/Abilities:
Knowledge of the insurance industry required, prefer Collateral Protection Insurance Strong systems and processes conceptualization Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources Knowledge of Microsoft Office products Sound administrative skills, well-developed management skills – principles and people. Proven ability to recruit, train, and motivate personnel in order to balance staffing strength with profitability and growth Excellent leadership skills, including visioning, developing, coaching and mentoring and monitoring skills Excellent verbal and written communication skills Excellent customer service orientation Excellent problem solving abilities Ability to negotiate effectively required Ability to analyze and interpret financial operations informationExperience/Education
Bachelor's degree required and MBA or equivalent preferred 7 to 10 years relevant experienceWho we are:
Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We’re all about people | We win together | We strive for better
We enjoy the everyday | We think further
What’s in it for you:
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
Markel offers hybrid working schedules of 3 days in the office and 2 days remote.
Are you ready to play your part?
Choose‘Apply Now’to fill out our short application, so that we can find out more about you.
The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.
Caution: Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
All legitimate job postings with Markel will be posted on.
All legitimate communications with Markel recruiters will come from Markel.com email addresses.
We would also ask that you please report any job employment scams related to Markel to.
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
-
National Director of Client Services
2 weeks ago
New Bedford, Massachusetts, United States Markel Service Inc. Full timeJob Title: National Director of Client ServicesMarkel Service Inc. is seeking a highly skilled and experienced National Director of Client Services to lead our client services team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive client satisfaction and loyalty.Key Responsibilities:Lead the...
-
National Director of Client Services
6 days ago
New Bedford, Massachusetts, United States Markel Service Inc. Full timeJob Title: National Director of Client ServicesAt Markel Service Inc., we're seeking a highly skilled and experienced National Director of Client Services to lead our Account Management team. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and developing strategic partnerships.Key...
-
Client Experience Coordinator
1 month ago
Bedford, United States Markel Full timeWhat part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we...
-
Client Services Associate
4 weeks ago
Bedford, Indiana, United States Judy Macy - State Farm Agent Full timeJob OverviewPosition SummaryJudy Macy - State Farm Agent is on the lookout for a dedicated professional to become a part of our dynamic team in the role of Client Services Associate. We are seeking an enthusiastic individual who is passionate about enhancing our business through meaningful interactions and exceptional customer service. If you are a proactive...
-
Manager, Client Services
3 months ago
Bedford, United States LogixHealth Full timeJob DescriptionJob DescriptionLocation: Bedford, Ma; Hybrid; Remote in AL, FL, GA, MA, MI, MO, NC, NH, OH, OK, TN, TX, WI, WVAre you interested in joining a team that is committed to providing physician inspired knowledge, impeccable services, and unrivaled technology to improve the healthcare revenue cycle system? LogixHealth, located in Bedford, MA,...
-
Customer Service Representative
2 weeks ago
New Bedford, Massachusetts, United States state of indiana Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at the State of Indiana. As a key member of our team, you will be responsible for providing exceptional customer service to the public, handling a high volume of customer inquiries, and resolving issues in a timely and...
-
Psychiatry Medical Director
2 weeks ago
New Bedford, Massachusetts, United States The National Coalition of Healthcare Recruiters Full timeJob Summary:The National Coalition of Healthcare Recruiters is seeking an experienced Psychiatry Medical Director to lead our multi-specialty group. As a key member of our leadership team, you will be responsible for providing clinical, administrative, and managerial oversight to our Psychiatry department.Key Responsibilities:Provide clinical consults at...
-
Actuary - State National
2 weeks ago
Bedford, United States Markel Corporation Full timeWhat part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we...
-
Claims Research Specialist
2 days ago
Bedford, United States Markel Full timeWhat part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we...
-
Director of Sales and Marketing
3 weeks ago
Bedford, United States Granite State Cabinetry Full timeJob Title: Director of Sales and Marketing Location: Bedford, New Hampshire Company: Granite State Cabinetry About Us: At Granite State Cabinetry, we have been leaders for 28 years in the luxury kitchen and bath market, committed to enhancing homes and providing exceptional service to our clients. We believe in empowering our team members to reach their...
-
Director of Sales and Marketing
2 days ago
Bedford, United States Granite State Cabinetry Full timeJob Title: Director of Sales and MarketingLocation: Bedford, New HampshireCompany: Granite State CabinetryAbout Us: At Granite State Cabinetry, we have been leaders for 28 years in the luxury kitchen and bath market, committed to enhancing homes and providing exceptional service to our clients. We believe in empowering our team members to reach their...
-
Customer Service Representative
2 weeks ago
Bedford, Indiana, United States State of Indiana Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Bureau of Motor Vehicles (BMV) team, you will provide exceptional service to our customers, ensuring their needs are met in a timely and accurate manner.Key ResponsibilitiesProvide timely and accurate...
-
Insurance and Financial Services Position
4 weeks ago
Bedford, United States Judy Macy - State Farm Agent Full time $35,000 - $60,000Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As a Multi-Line Specialisst for Judy Macy State Farm, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a...
-
Bedford, United States State Farm Full timePosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Marketing Service Assistant - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self...
-
Customer Service Director
3 weeks ago
New Bedford, Massachusetts, United States David Peterson - State Farm Agent Full timeJob SummaryWe are seeking a highly motivated and experienced professional to join our team as a Customer Service Manager at David Peterson - State Farm Agent. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Relationship ManagementEstablish and...
-
Bedford, New Hampshire, United States Jacob Bramel - State Farm Agent Full timeJob Description**Role Overview**Jacob Bramel - State Farm Agent is seeking a highly skilled and empathetic professional to join our team as a Financial Services Representative State Farm Agent Team Member. As a customer-focused expert, you will be responsible for marketing the best Life/Health insurance services and products to benefit clients and their...
-
Bedford, United States Jacob Bramel - State Farm Agent Full timeJob DescriptionJob DescriptionROLE DESCRIPTION:Jacob Bramel - State Farm Agent is seeking a qualified and empathetic professional for the role of Financial Services Representative State Farm Agent Team Member. As a customer-oriented expert, you will market the best Life/Health insurance services and products to benefit clients and their families. Your sales...
-
Bedford, United States Jacob Bramel - State Farm Agent Full timeROLE DESCRIPTION:Jacob Bramel - State Farm Agent is seeking a qualified and empathetic professional for the role of Financial Services Representative – State Farm Agent Team Member. As a customer-oriented expert, you will market the best Life/Health insurance services and products to benefit clients and their families. Your sales experience equips you to...
-
Client Services Coordinator
4 weeks ago
New Bedford, Massachusetts, United States Equus Full timeCompany Overview Equus Workforce Solutions is dedicated to empowering job seekers and individuals transitioning in their careers, with a strong emphasis on sustainable, high-growth, and in-demand sectors. Our skilled workforce professionals provide a range of comprehensive solutions at integrated career centers, sector-specific facilities, and community...
-
Client Services Coordinator
3 weeks ago
New Bedford, Massachusetts, United States Equus Full timeCompany Overview Equus Workforce Solutions is dedicated to assisting job seekers and individuals looking to transition careers by focusing on sustainable, high-growth, and high-demand sectors. Our skilled and dedicated workforce professionals provide comprehensive solutions at integrated career centers, sector-specific facilities, and community partner...