Insurance Customer Service Representative

5 days ago

Bedford, New Hampshire, United States Boufford Insurance Agency Full time
Customer Service Representative

We're seeking a highly organized and motivated Customer Service Representative to join our growing team at Boufford Insurance Agency.

As a Customer Service Representative, you will be responsible for managing client communications, nurturing key relationships, and keeping track of all necessary documentation. You will help customers understand their coverage, assist them with any claims as needed, and ensure all relevant data is properly tracked in our secured systems.

This is a chance to build on your experience, with plenty of room for growth. If you're looking to take on an important account management role during this period of high-growth as we attain new business, we'll provide the training you need to succeed in this position.

Responsibilities
  • Give clear answers to clients on any coverage or billing questions, including information on rate fluctuations or policy changes to ensure full understanding.
  • Assist with the renewal process and any policy updates by providing competitive quotes.
  • Support clients reporting claims on current policies by gathering all documentation needed to give to the adjuster to process.
  • Stay up to date with industry standards, current rates, coverages, insurance products, insurance policies, and carriers by regularly speaking with our industry partners so you can help clients, underwriters, sales representatives, account executives, and the rest of our service team understand and address the latest rules and policy updates.
  • Update policy changes on customer accounts in our book of business and inform clients about policy changes according to NAIC regulations.
Qualifications
  • 2 years experience as a commercial lines insurance customer service representative preferred.
  • Property and Casualty Licensed required or be willing to be licensed within 3 months.
  • Must be able to work in office.
  • Insurance experience as an insurance agent or other position is preferred but we will provide training as needed for the right fit and skillset.
  • Applicants must have basic computer skills and be able to use Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
  • Follow up skill, written and verbal communication skills and problem-solving skills are a must in this role.
  • Applicants must have an active insurance license in their state or be willing to get licensed in 90 days.
  • Candidates should have an Associates or Bachelor's degree, but all candidates with insurance industry experience will be considered.

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