National Director of Client Services

1 month ago


New Bedford, Massachusetts, United States Markel Service Inc. Full time
Job Title: National Director of Client Services

At Markel Service Inc., we're seeking a highly skilled and experienced National Director of Client Services to lead our Account Management team. As a key member of our leadership team, you will be responsible for overseeing the service delivery of our clients, ensuring exceptional customer satisfaction, and driving business growth.

Key Responsibilities:
  • Lead and direct the Account Management team to achieve exceptional customer satisfaction and business growth.
  • Develop and implement strategic plans to improve service delivery, customer engagement, and business outcomes.
  • Collaborate with cross-functional teams to ensure seamless service delivery and effective communication with clients.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
  • Provide coaching, mentoring, and development opportunities to team members to enhance their skills and performance.
Requirements:
  • 7-10 years of experience in account management, client services, or a related field.
  • Proven track record of delivering exceptional customer satisfaction and business growth.
  • Strong leadership and management skills, with the ability to motivate and develop high-performing teams.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Knowledge of the insurance industry and market trends.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

Markel Service Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.



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