Customer Service – Bilingual

1 week ago

Orlando, United States DivIHN Integration, Inc Full time
*Title:* *Customer Service – Bilingual*

Location: Orlando, FL

Duration: 1 Year

Start Time (AM/PM) : 7:50 AM EST

End Time (AM/PM) : 4:20 PM EST

Monday-Friday Onsite Role

*A detailed description of the position will be shared once we get your application*

*Customer Service – Bilingual*

*Description:*
* This position is Nonexempt and hours over 40 will be paid at Time and a Half.
* 0-3 years experience required.
* Takes inbound or places outbound calls to provide information to customers.
* Utilizes a database to retrieve customer or company information.
* Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
* Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality.
* Can organize and handle calls with speed and accuracy.
* Can work with complex computer applications and resource materials.
* Can use multiple operating environments (Windows, DOS, Mainframe).
* Previous experience may be required.
* Will handle inbound and outbound calls in a call center, this will be within the Professional Services Division of Acelis Connected Health.
* You will provide customer service by answering customer concerns, explaining business policies and policy controls, as well as assisting in customer escalations and complaints.
* 2+ years of experience in a Customer Service environment.
* Working within a Call Center environment and working off a que Would prefer experience in healthcare, a medical environment, but not required.
* High attention to detail and good attendance must be a top priority.
* Proficient with MS Office suite (Word, Excel, Outlook) Strong verbal and written communication with the ability to effectively communicate at multiple levels in the organization.
* The role includes providing testing support, product overview and basic technology instructions.
* Customer Service Specialists provide general assistance, as needed, to achieve and maintain patient success and satisfaction with remote monitoring
* Must have excellent phone etiquette.
* Collects, receives and records INR and other results.
* Utilizes call scripting provided when conducting patient phone calls.
* Contact the physician for INR results based on the clinic’s reporting preferences and as outlined by Acelis Connected Health policies and procedures.
* Monitors and assists customers with adherence to prescribed test frequency.
* Promotes use of digital platforms
* Provides assistance in the use of digital platforms
* Demonstrates knowledge of products used to obtain INR results and provides assistance to customers, as applicable.
* Responsible for time management, adherence to schedule and attendance.
* Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements
* *Required:* High School Diploma/GED
* *Language: *The manager has requested that candidates should be bilingual English/Spanish-This is the need

Job Type: Contract

Pay: $21.00 - $22.00 per hour

Benefits:
* Dental insurance
* Health insurance
* Referral program
Shift:
* Morning shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person

Application Question(s):
* Do you have 2+ years of experience in a Customer Service environment
* Do you have experience working within a Call Center environment and working off a que Would prefer experience in healthcare, a medical environment, but not required.
* Do you have high attention to detail and good attendance as this must be a top priority
* Are you proficient with MS Office suite (Word, Excel, Outlook) Strong verbal and written communication with the ability to effectively communicate at multiple levels in the organization?

Work Location: In person

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