Customer Service Specialist
3 weeks ago
- Contract Duration 12+ months
Job Description:
- Customer Service Specialist will handle inbound and outbound calls in a call center.
- This will be within the Professional Services Division of Acelis Connected Health.
- You will provide customer service by answering customer concerns, explaining business policies and policy controls, as well as assisting in customer escalations and complaints.
- The role includes providing testing support, product overview, and basic technology instructions.
- Customer Service Specialists provide general assistance, as needed, to achieve and maintain patient success and satisfaction with remote monitoring.
- Bilingual-English/Spanish candidates are preferred, but not required.
Job Responsibilities:
- Handling of Inbound and Outbound customer calls.
- Must have excellent phone etiquette.
- Collects, receives and records INR and other results.
- Utilizes call scripting provided when conducting patient phone calls.
- Contact the physician for INR results based on the clinic's reporting preferences and as outlined by Acelis Connected Health policies and procedures.
- Monitors and assists customers with adherence to prescribed test frequency.
- Promotes the use of digital platforms
- Provides assistance in the use of digital platforms
- Demonstrates knowledge of products used to obtain INR results and provides assistance to customers, as applicable.
- Responsible for time management, adherence to schedule, and attendance.
- Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements.
Education and Experience:
Required:
- High School Diploma/GED
- 2+ years of experience in a Customer Service environment.
- Working within a Call Center environment and working off a que
- Would prefer experience in healthcare, and the medical environment, but not required.
- High attention to detail and good attendance must be a top priority.
- Proficient with MS Office suite (Word, Excel, Outlook)
- Strong verbal and written communication with the ability to effectively communicate at multiple levels in the organization.
Notes:
- Language:Bilingual-English/Spanish candidates preferred, but not required
- Schedule- This is strictly an ONSITE position- Monday-Friday-
- Located in either Orlando, FL or Livermore, CA
Benefits:
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
About The Company:
- Our client is a globally diversified healthcare company with a central purpose to help people live their healthiest possible lives. They offer a broad portfolio of market-leading products that align with favorable long-term healthcare trends in both developed and developing markets. Working with this company, you'll tackle a wide array of problems including some of the world's greatest healthcare challenges while experiencing myriad cultures, geographies, and technologies. They are creating the future of healthcare through life-changing technologies and products that make you healthier and stronger, quickly identify when you have a medical need, and treat conditions to help you get back to doing what you love. It serves people in more than 160 countries with leading medical devices, diagnostics, nutrition products, and branded generic medicines.
- If you are looking for a great company to work for, look no further because our client has received an average of a four-star rating from its thousands of employees that have written positive reviews on Glassdoor and Indeed.
-
Customer Service Specialist
1 month ago
Orlando, United States VaxCare Full timeCustomer Service Specialist • If you enjoy stale, bureaucratic organizations whose IT and product evolution cycle follows the timing of Haley comet’s orbit, then this job is not for you. • If you enjoy endless routine of the same mundane tasks, then this job is not for you. • If you enjoy being a part of America’s healthcare cost problem versus its...
-
Customer Service Specialist
4 weeks ago
Orlando, United States VaxCare Full timeCustomer Service Specialist • If you enjoy stale, bureaucratic organizations whose IT and product evolution cycle follows the timing of Haley comet’s orbit, then this job is not for you. • If you enjoy endless routine of the same mundane tasks, then this job is not for you. • If you enjoy being a part of America’s healthcare cost problem versus its...
-
Customer Service Specialist
2 weeks ago
Orlando, United States Brown & Brown Full timeBuilt on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Braishfield Associates, a division of Hull & Company, LLC is seeking a Customer Service Specialist to join our team in Orlando, FL. The primary responsibility of this role is to service customer accounts. This can be a...
-
Customer Service Specialist
1 month ago
Orlando, Florida, United States Brown And Brown Full timeBuilt on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Braishfield Associates, a division of Hull & Company, LLC is seeking a Customer Service Specialist to join our team in Orlando, FL. The primary responsibility of this role is to service customer accounts. This can be a...
-
Customer Service Specialist
1 week ago
Orlando, United States Masis Professional Group Full timeIf you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, this is the firm for you! The Client Service Specialist works closely and collaboratively with the Retirement, Health & Wealth Account Manager and internal service team to ensure service deliverables meet and exceed client...
-
Customer Service Specialist
3 weeks ago
Orlando, United States ENG Infotech Corp Full timeHello, We are looking for Recession Specialist for our direct client at Orlando,FL. Details are listed below.Location: 6277, Sea Harbor Drive, Orlando, FL.Pay rate: $ on w2Summary: This individual will coordinate high volume transaction processes and a...
-
Customer Service Specialist
2 weeks ago
Orlando, United States Masis Professional Group Full timeIf you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, this is the firm for you!The Client Service Specialist works closely and collaboratively with the Retirement, Health & Wealth Account Manager and internal service team to ensure service deliverables meet and exceed client...
-
Customer Service Specialist
2 weeks ago
Orlando, United States Masis Professional Group Full timeIf you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, this is the firm for you!The Client Service Specialist works closely and collaboratively with the Retirement, Health & Wealth Account Manager and internal service team to ensure service deliverables meet and exceed client...
-
Customer Service Specialist
2 days ago
Orlando, United States Masis Professional Group Full timeIf you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, this is the firm for you!The Client Service Specialist works closely and collaboratively with the Retirement, Health & Wealth Account Manager and internal service team to ensure service deliverables meet and exceed client...
-
Customer Service Specialist
2 weeks ago
Orlando, United States Vacation Innovations Full timeHybrid and Remote opportunityWhy work with us? With nearly 300 employees and more than two decades in operation, Vacation Innovations has grown into the world's largest provider of secondary market services and solutions for the vacation ownership industry.Our corporate headquarters, located in Orlando, Florida, positions us perfectly within the timeshare...
-
Customer Success Specialist
3 weeks ago
Orlando, United States Align Strategic Full timeJob DescriptionJob DescriptionCustomer Success SpecialistAlignStrategic.com, a leader in lower-mid-market business growth products and solutions in North America, is looking for a customer success specialist. You'll be part of a distributed team working with customers on a suite of products that help our business owner clients and their teams grow and...
-
Customer Service Specialist
2 weeks ago
Orlando, United States Insight Global Full timeCustomer service remote working experience Great communication Plusses: Call center/sales
-
Customer Service Specialist
3 weeks ago
Orlando, United States Insight Global Full timeCustomer service remote working experience Great communication Plusses: Call center/sales
-
Customer Service Specialist
3 weeks ago
Orlando, United States Insight Global Full timeCustomer service remote working experience Great communication Plusses: Call center/sales
-
Customer Success Specialist
2 weeks ago
Orlando, United States Cufflinks Depot Full timeCufflinks Depot started as a young couples vision to fill a need to produce the best in cufflinks fashion. What started as a small clothing and jewelry store 20 years ago has grown to be the largest retailer of cufflinks and accessories. We design, create, and manufacture our cufflinks including our industry leading custom cufflinks. We have a talented...
-
Entry-Level Customer Engagement Professional
1 week ago
Orlando, United States Customer Relations and Sales Firm Full timeAre you a hospitality professional with a passion for creating exceptional customer experiences? We are looking to fill both full-time and part-time positions within our Customer Engagement team. The Customer Engagement Professional will bring their outstanding customer service skills to a whole new level. They will take their knowledge of being the face...
-
Customer Service-Bilingual
2 weeks ago
Orlando, United States DivIHN Integration Full timeDivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to...
-
Customer Support Specialist
1 week ago
Orlando, Florida, United States ON DEMAND TECHNOLOGIES, INC. dba One Rail Full timeCustomer Support Specialists must:Answer Customer Inquiries in a timely and accurate manner through technical support calls, chats and emails.Identify customer needs and help them use specific features to solve their issues.Identify possible problems about product malfunction.Providing assistance through friendly, fast, and accurate comments; thus allowing...
-
Customer Support Specialist
7 days ago
Orlando, United States ON DEMAND TECHNOLOGIES, INC. dba One Rail Full timeCustomer Support Specialists must: Answer Customer Inquiries in a timely and accurate manner through technical support calls, chats and emails. Identify customer needs and help them use specific features to solve their issues. Identify possible problems about product malfunction. Providing assistance through friendly, fast, and accurate comments; thus...
-
Food Service Sales Specialist
1 week ago
Orlando, United States Gem Supply Company Full timeFood Service Sales Superstar 1. Sales and Business Development: - Embark on epic quests to discover new customers and unearth hidden business opportunities. Think of yourself as a culinary detective, but with a briefcase instead of a magnifying glass Food Service, Sales Specialist, Sales, Customer Service, Specialist, Food, Restaurant