Customer Service Rep

2 weeks ago


Orlando, United States Pocket Ledge Full time
Job DescriptionJob DescriptionDescriptionPosition: Customer Service Rep
Company:
Pocket Ledge
Location:
Orlando, FL

Salary Range: $18.50 - $28.00 per hour (depending on experience)


About Pocket Ledge:

At Pocket Ledge, we’re more than just a marketing company – we’re your dedicated partner in achieving business excellence. With a passion for innovation and a commitment to results, we’ve been helping businesses like yours thrive in the dynamic world of marketing.


Job Description:
We are seeking a Customer Service Assistant to join our team. As a Customer Service Assistant, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction. This role requires excellent communication and problem-solving skills, as well as a friendly and helpful demeanor.

Key Responsibilities
  • Responding to customer inquiries in a timely and professional manner
  • Assisting customers with product or service information
  • Resolving customer complaints or issues
  • Processing customer orders, returns, and exchanges
  • Providing accurate and efficient billing support
  • Collaborating with other team members to ensure seamless customer experiences
  • Maintaining customer records and updating databases


Skills, Knowledge and Expertise
  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Proficient in using customer service software and technology
  • Ability to work well under pressure and prioritize tasks
  • Strong attention to detail and organizational skills

Benefits
  • Competitive salary based on experience and qualifications.
  • Comprehensive benefits package, including health insurance, dental and vision coverage, retirement savings plan, and paid time off.
  • Opportunities for professional development and advancement within the company.
  • Vibrant office culture with a collaborative and supportive team environment.


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