Customer Service Rep
2 weeks ago
Company: Pocket Ledge
Location: Orlando, FL
Salary Range: $18.50 - $28.00 per hour (depending on experience)
About Pocket Ledge:
At Pocket Ledge, we’re more than just a marketing company – we’re your dedicated partner in achieving business excellence. With a passion for innovation and a commitment to results, we’ve been helping businesses like yours thrive in the dynamic world of marketing.
Job Description:We are seeking a Customer Service Assistant to join our team. As a Customer Service Assistant, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction. This role requires excellent communication and problem-solving skills, as well as a friendly and helpful demeanor.
Key Responsibilities
- Responding to customer inquiries in a timely and professional manner
- Assisting customers with product or service information
- Resolving customer complaints or issues
- Processing customer orders, returns, and exchanges
- Providing accurate and efficient billing support
- Collaborating with other team members to ensure seamless customer experiences
- Maintaining customer records and updating databases
Skills, Knowledge and Expertise
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Proficient in using customer service software and technology
- Ability to work well under pressure and prioritize tasks
- Strong attention to detail and organizational skills
Benefits
- Competitive salary based on experience and qualifications.
- Comprehensive benefits package, including health insurance, dental and vision coverage, retirement savings plan, and paid time off.
- Opportunities for professional development and advancement within the company.
- Vibrant office culture with a collaborative and supportive team environment.
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