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Regional Hotel Operations Manager
1 month ago
Hotel Regional Operations Manager Job Description
Job Title: Hotel Regional Operations Manager
Reports To: Hotel Regional Director of Operations
Summary
Responsible for the overall operations management of assigned properties to include but not limited to profitability, guest service, risk management, and overall cleanliness and maintenance of the hotel properties.
Essential Functions
- Ensure strategies and goals for growth are being executed for assigned properties
- Maintain budgets and optimize expenses
- Ensure policies and processes are being implemented
- Ensure employees work productively and develop professionally
- Oversee recruitment and training of new General Managers
- Evaluate to improve operations and financial performance and report findings
- Prepare regular reports for Regional Director of Operations
- Ensure hotels follow all health and safety regulations
- Provide solutions to issues such as employee conflicts, operating issues, staffing issues, etc
- Monitor communication between hotels and ensure a timely and accurate flow of information.
- Ensure hotel staff are adhering to company rules and policies and oversee implementation of any new rules, policies, or procedures set forth by corporate office
- Inspect guest rooms, public areas, and hotel grounds for cleanliness, safety, and appearance
- Maintain a professional, cohesive team by hiring, training, coaching, counselling, motivating, and developing General Managers
- Manage new hire processes for each hotel department within the property and ensure all newly hired associates complete required paperwork, training, and orientation
- Be first point of contact for hotels in case of emergencies and staffing issues
- Fill in as General Manager for properties as required
Education & Experience
- Minimum of 5 years of hotel General Manager experience preferred
- Previous hotel Department managerial experience required
- Strong financial knowledge and computer skills, to include Excel, required
- Marriott, Choice, IHG Brand Management experience
Physical Requirements
- Long hours sometimes required, including nights and weekends
- Long travel required to and from hotels
- Light work-Exerting up to 30 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Ability to spend some time moving about the hotel overseeing the various departments
Required Skills
- Good communication skills, verbal and written
- Possess computer skills, including, but not limited to use of Microsoft Word, Excel, and Outlook
- Attention to detail
- Strong leadership
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