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Senior Point of Sale Manager

3 months ago

Bethesda, United States Marriott Full time
Job Number 24104817
Job Category Rooms & Guest Services Operations
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY 

 

The Senior Manager, Future Point-of-Sale Product reports to the Director, Global Point-of-Sale (POS), and is part of the Global Operations (GO) Department, which is known for taking ideas into implementation across all brands, disciplines, and continents. This role is part of the Global Point of Sale (GPOS) and Marriott Growth Platform (MGP) teams which deliver innovative business solutions to ensure our company and brands stay relevant and competitive. We provide a strategic and operational lens to activate technology for enhanced and effective associate and guest experiences. We partner with IT, Food & Beverage, Finance, Loyalty, and many more to bridge operations and technology while advocating for properties. Our team strives to be forward thinking while continuously improving existing solutions.

 

This position will provide operational input, support, and POS subject matter expertise to support designing, building and execution of integrated POS products to the newly integrated property management system (PMS). This position also plays an active role in supporting the future POS and PMS strategy including providing input into testing, training, deployment, and support. 

The core focus areas for this role are:

  1. Provide select service operational subject matter expertise for the newly integrated POS products 
  2. Support new POS related change management materials, system integrations, and deployment needs
  3. Operationalize requests and enhancements delivered through POS and PMS integration

 

CANDIDATE PROFILE

 

Education and Experience

 

Required:

  • 4-year bachelor’s degree from an accredited universityin Business Administration, Marketing, Hotel and Restaurant Management or related major; plus 5+ years of hospitality leadership experience, OR related work experience
  • 3+ years of food & beverage operations and systems (e.g., restaurant, room service, lounge, event/banquet services and event technology operations) either through direct experience or property operations.
  • Experience using hotel property management systems such as LightSpeed, FSPMS, FOSSE, and/or OPERA

 

Preferred:

  • Able to listen and incorporate new information and viewpoints.
  • Equipped with strong presentation, verbal and written skills, attention to detail
  • Be self-directed to influence and collaborate across multiple areas of the organization while creatively maximizing resource utilization 
    • Comfortable in a deadline-driven environment, often with changing business priorities
  • Experience working with international teams and supporting global systems and operational processes 
  • Solid ability to manage multiple tasks and projects
  • Ability to problem-solve and leverage resources to optimize department capabilities
  • Strong oral and written communication skills; able to collaborate effectively with others in a cross-functional team

 

CORE WORK ACTIVITIES

 

Enable Point of Sale Systems (POSS) strategy

  • Support new enhancements that impact POS 
  • Support Hotels and support teams with processes and business-related questions 
  • Create and manage standard processes to support new tasks and organization

 

Provide Property Management System Subject Matter expertise 

  • Work with Continent leaders and Stakeholders of other disciplines to identify operational needs and enhancements
  • Provide operational input into POS and cross-PMS + POS enhancement designs to ensure operational requirements are met effectively
  • Lead POS impacting projects from the operational/business perspective

 

Support Development of Change Management materials 

  • Supports development and maintenance of POS knowledge, MGS pages and other documentation 
  • Communicates concepts in a clear and persuasive manner that is easy to understand
  • Works with continent teams to draft communications regarding POS impacts and enhancements

 

Analyze and Present Recommendations from Case Data 

  • Partner with IT Organization to provide operational input into support process and ensure process is in place to manage business requests from hotels 
  • Generate and provide accurate and timely results in the form of reports, presentations, etc.
  • Collects and analyzes data, feedback, and best practices from stakeholders to provide insight and recommendations for improvement in operational processes

 

Technical Leadership

  • Trains and/or mentors other team members and peers as appropriate
  • Provides financial input on department or project budgets, capital expenditures or other cost/resources estimates as requested
  • Identified opportunities to enhance the service delivery processes

 

MANAGEMENT COMPETENCIES 

 

Create Belonging - Build relationships by promoting an environment of collaboration, trust, respect, opportunity, and inclusion. 

  • Monitors partner/customer satisfaction; anticipates and responds to feedback.
  • Uses effective communication strategies to build and maintain relationships.
  • Seeks out differences in perspective and creates a friendly and welcoming environment.
  • Maintains awareness of evolving partner/customer and associate’s needs.

 

Develop Others - Develop diverse, inclusive, and high performing talent and teams. 

  • Models and coaches team on scope of decision-making authority and ensures clear leadership accountabilities are in place.
  • Reinforces an environment that supports feedback and ongoing development by communicating and modeling clear performance standards.
  • Brings together the appropriate mix of associates knowledge and skills by leveraging professional networks to attract top talent, supporting recruitment and on-boarding efforts, and coaching others on effective hiring decisions.
  • Promotes inclusion and engagement; identifies and reports concerns related to equity and fair treatment, giving all associates the opportunity to achieve their full potential.

 

Lead Change - Courageously lead change, innovation, inspire others through optimism, and adapt to changing business needs. 

  • Models courage, flexibility, and optimism when managing multiple demands or changing priorities, communicates need for change, how it impacts work, provides resources and coaching, and adjusts team priorities as needed.
  • Determines how change impacts stakeholders and communicates concerns to leadership.
  • Makes complex decisions by collaborating with others, seeking, and sharing information with others, identifying and evaluating alternatives, and involving and gaining support from key stakeholders.

 

Learn & Excel - Apply professional expertise while seeking out and integrating diverse perspectives and learning opportunities. 

  • Sets career goals and identifies development areas for self and others; uses resources and challenging assignments to help achieve goals and develop self and others.
  • Gathers, shares, and uses information about industry and discipline trends, competitors, and best practices.
  • Maintains advanced technical knowledge and skills to model and coach others on completing complex technical assignments, solves advanced technical issues, and identifies and communicates innovative technical approaches for improving processes or business functioning.

 

Deliver Results - Set ambitious goals, create alignment, and drive execution. 

  • Creates an environment that encourages accountability, high standards, innovation, and has clear performance expectations.
  • Sets and tracks goal progress for self and others, communicates key milestones and deadlines, breaks down barriers to accomplishing work and goals, and ensures timely completion of work.
  • Manages team workload by delegating assignments appropriately, prioritizing group activities based on importance, urgency, and impact to gals, as well as ensuring team members have the equipment, materials, and other resources needed to accomplish their work. 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.